Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
    Basic Account Holder Electric Novitiate

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    Default E-ON prepaid meter-charges

    I have a prepaid meter, i think the supplier is EON. Does anyone know how i can check the charges for usage?
    I have topped up over 80 this month,not sure if this is standard?
    Also sometimes i forget to top up and i use the emergency of 5 and when i insert the key it says debit charge 4.00 sometimes says 2.00 what does this mean?

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  2. #2
    Basic Account Holder campari2 Novitiate

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    Default Re: E-ON prepaid meter-charges

    Hi - is this a KEY meter? I think there are a few different types. Anyway, if its a Key meter there is a menu. Insert the key first then press the button to the right of the digital display - it lists info each time you press it.
    Credit, press again: Credit expired, Emergency credit remaining, Wkly charge, Total energy consumed, etc etc. There is a shortened txt of what its showing so you have to work out what it means!! (Ttl cdt = total credit) for example but havent been through all of mine yet. You should check it a lot as Ive heard they can change the rate themselves without you knowing and you might have an amount allocated to payback before you pay for any power! hope this helps.


  3. #3
    Basic Account Holder jonnyb1978 Novitiate

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    Default Re: E-ON prepaid meter-charges

    Yes these are a con in my books. We have one in our home and seem to be putting money in it like theres no tomorrow. There is a standard charge to have one. Ours is around 1.50 a week so thats 6.00 a month already.
    Its gets taken off when you either put credit in or use emergancy.

    I.e 1.00 existing and you top up with 10.00. It shoud read 11.00 but might read 10.50 as its took 50p to pay towards the charge.
    Same with emergancy is you have 50p on it and use emergancy you would expect it to be on 5.50 but you might see 5.24 or something.

    What i dont understand is that it gives you 5.00 emergancy but when ours gets to last 50p of emergancy the elecricity goes off anyway. So its giving false information when you think theres money left to give you time to go shop.


  4. #4
    Basic Account Holder campari2 Novitiate

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    Default Re: E-ON prepaid meter-charges

    Hi - wow thats interesting. Only fitted this meter last week. The guy was insistant that it would not cost us anymore at all save for the amount to pay back towards arrears - if what you say turns out to be true for this meter then I will be livid. Misrepresentation Act, Penalties.....!!!!! It's E-ON by the way.


  5. #5
    Basic Account Holder jonnyb1978 Novitiate

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    Default Re: E-ON prepaid meter-charges

    Obviously it depends on tariff so you might not have a standard charge. However what i said about taking bits of money off. It works in exactly the same way. It should state going through the 'pressing button' what you owe and what you are paying each week. Once topped up you will see the odd 50p etc disappear and think you just put 10 in it but its only give you 9.50. That 50p has gone to pay towards your arrears. I keep saying im gettting rid of mine as they do cost more and want to change supplier. Ebico are the only one i can think of that charge the same whichever way you pay.

    Just checked and can honestly say that based on 2000 units with my pre payment it costs 270.13 and with npower web 14 plan 2000 unit will cost 207. A big saving.


  6. #6
    Basic Account Holder Clare_L Novitiate

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    Default Re: E-ON prepaid meter-charges

    The prepay meter will cost the same as a normal credit meter. You have a standing charge, but the unit rate that you pay per unit is cheaper than the standard credit meter so they work out the same so the engineer is correct in what he is telling you. If you call E.on they will quote you the unit prices for you for both the prepay and standard meters so you can compare.


  7. #7
    Basic Account Holder campari2 Novitiate

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    Default Re: E-ON prepaid meter-charges

    Hi and thank you for your replies. I will press some buttons and see what gives for my key meter. I'm so wary as I know I can't afford for it to be 80 or something like it a month - been going round turning things off right left and center!!


  8. #8
    Basic Account Holder jonnyb1978 Novitiate

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    Default Re: E-ON prepaid meter-charges

    Another querie with these meters. I was on the emergancy yesterday and completely forgot. Come 8am there was still credits in the meter and all electricity was on. So we have 5.00 of emergancy credit. Once this goes the electricity goes off. Am i right?

    So why do i get in from work at 12.30 pm to find no electricity yet the meter reading -7.28. The electricity should go off when it hit near 5.00.

    Where have i used a further 2.28 in the space of 4.5 hours when no electricity is on as it should of been cut off.
    And my standard charge according to supplier is 1.27 a week yet shows 1.30 on meter inc of VAT.

    I dont like these one bit. Very irritating!!


  9. #9
    Basic Account Holder Electric Novitiate

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    Default Re: E-ON prepaid meter-charges

    Thanks for the replies i will check mine see how much is charging.

    Im sure mine says more than 1.27pw?


  10. #10
    Basic Account Holder Yeats Novitiate

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    Default Re: E-ON prepaid meter-charges

    80 a month!
    I wish.
    We had a key metre installed by Southern Electric last Friday 12th December, who had assured us that it cost the same as the old quarterly metre.
    This was against my wishes, but my gf was trying to do the right thing as we have some arrears and we didn't want to incur any more.
    We have pumped 43 into this monster to date.
    And we are being careful.
    We are heading towards the 70 per week mark! Take off the 6 per week arrears and this still amounts to a quarterly electric bill of 800 in a 3 bed semi!
    My partner has been calling them everyday and finally they agreed to send someone round earlier tonight. He told us that the key metre IS more costly, but would not comment on the ridiculous amount of Electric that is being used. He changed the metre for us and said that sometimes they are faulty, either taking too much or even nothing at all.
    Anyway, guess what?
    No difference!
    The metre has used 2 in the three hours that have passed since he left.
    The Customer Service people have generally been disinterested (except for one who got cut off) and try to fob us off with "take the readings and phone back" or "turn the appliances off one at a time".
    Is it me?
    Or is it virtually impossible to have a quarterly electric bill of 800 a quarter in a 3 bed semi?
    How the hell do those people who have all the Christmas lights around their houses pay for them? If that was our house we would have to remortgage!
    This really is taking over our lives at the moment, as we are worried sick about leaving any light on for a second longer than necessary and she will be stuck on the phone all day tomorrow again.
    Help!


  11. #11
    Basic Account Holder jonnyb1978 Novitiate

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    Default Re: E-ON prepaid meter-charges

    I know what you mean. When your arrears is cleared it will go down. We had the same problem and someone came out and said it was all ok. The fact that we had builders in and we were out, they just invited themselves in and read meter etc.
    I complained saying they could of done anything and why as soon as the meter gets put in we are using double before. They are not interested!

    Hopefully you will find yourself in credit as they do alter these to get the money back. They are only interested in getting their money and i find because you are using more, it is only encouraging debt elsewhere.
    It is also a sneak way to tie you in as they need to be removed before you can switch suppliers.
    I know we have a condenser dryer that uses alot. Tho even when i have turned things off execpt the fridge it has jumped alot.

    Quicker i get rid the better!


  12. #12
    Basic Account Holder Yeats Novitiate

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    Default Re: E-ON prepaid meter-charges

    I appreciate what you are saying Jonnyb.
    But our meter is set to take 6 per week, leaving us with an estimated monthly bill of over 250 at the moment. This is at least 3 times what we would expect to be paying.


  13. #13
    Basic Account Holder nick49 Novitiate

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    Default Re: E-ON prepaid meter-charges

    hi guys,

    although i'm not an expert on prepayment meters i know on the standard eon prepayment tariff theres a 50p/day standing charge. we were paying 3.50 per just in standing charges, that works out to 14 a month before we start using electric and the prices per unit are the same! when they are in the press about the costs of prepayment meters u will see that eon say we dropped our prices to match standard meters. which they have however there is still that standing charge. we switched to ebico and are not topping up the electricity anywhere near as much as before as they have no standing charge. the gas has gone up a lot but hoping thats just due to winter. also if you run out of credit at night the meter will stay on until around 8 am then switch off. And will then add on what you would have used at night, so potentially if your 5 emergency credit ran out at say 11pm then anyting u use between 11 and 8 will be added at 8 so could poss e.g. show -7. i hope this makes sense and hope it helps someone


  14. #14
    Basic Account Holder Clare_L Novitiate

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    Default Re: E-ON prepaid meter-charges

    Quote Originally Posted by nick49 View Post
    hi guys,

    although i'm not an expert on prepayment meters i know on the standard eon prepayment tariff theres a 50p/day standing charge. we were paying 3.50 per just in standing charges, that works out to 14 a month before we start using electric and the prices per unit are the same! when they are in the press about the costs of prepayment meters u will see that eon say we dropped our prices to match standard meters. which they have however there is still that standing charge. we switched to ebico and are not topping up the electricity anywhere near as much as before as they have no standing charge. the gas has gone up a lot but hoping thats just due to winter. also if you run out of credit at night the meter will stay on until around 8 am then switch off. And will then add on what you would have used at night, so potentially if your 5 emergency credit ran out at say 11pm then anyting u use between 11 and 8 will be added at 8 so could poss e.g. show -7. i hope this makes sense and hope it helps someone

    50p perday standing charge???? I would double check that as that doesnt sound right at all.


  15. #15
    Basic Account Holder euphoria4949 Novitiate

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    Default Re: E-ON prepaid meter-charges

    Quote Originally Posted by campari2 View Post
    Hi - wow thats interesting. Only fitted this meter last week. The guy was insistant that it would not cost us anymore at all save for the amount to pay back towards arrears - if what you say turns out to be true for this meter then I will be livid. Misrepresentation Act, Penalties.....!!!!! It's E-ON by the way.
    AVOID PREPAY METERS LIKE THE PLAGUE!


    Yeah I got told the same thing that it wouldn't cost me any more than a normal meter! YEAH RIGHT!!

    The meter was installed at 2:00pm on Friday with exactly 10.00 credit on it, but get this.... I went and checked it at 5:00pm just 3 hours later as it's the first time I've had a prepay meter, and I was F***ING GOB SMACKED to find 7.08!!! THAT’S NEARLY 1.00 AN HOUR!

    I wasn't even home for an hour of that, the only stuff that was plugged in and switched on was a fridge, a freezer and 1 storage heater on a low setting! I called the helpline to ask what the hell was going on and the response was "yeah that's about right".


    e.on suck!!!!


  16. #16
    Basic Account Holder Happyfeet24 Novitiate Happyfeet24 Novitiate Happyfeet24's Avatar

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    Default Re: E-ON prepaid meter-charges

    Quote Originally Posted by euphoria4949 View Post
    AVOID PREPAY METERS LIKE THE PLAGUE!e.on suck!!!!
    This is exactly why I'm doing everything possible at the moment to avoid one.
    Could the biggest problem be E.ON though and not the meters?

    we get a different electricity slaesman knocking on the 2 door maybe once every month and they all offer lower rates than E.ON which we're with at the moment. The bills are stupidly high! But we can't switch yet because we owe so much:cry:


  17. #17
    Basic Account Holder jonnyb1978 Novitiate

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    Default Re: E-ON prepaid meter-charges

    Ive been monitoring mine and over the last 20 days we have put 65 in it. Nobody is home most of the day and this is stupid.
    We are being charged 1.27 charge yet just an hour ago the emergancy was down to 95p and i topped it up with 10.00. By right this should then go back up to having 5.95 in it, give or take a few pence as they do deduct some of the charge. It went up to 2.17 so only 7.12 has been added. Where has the other 2.88 gone, not on charges as we are putting at least 10 in every 4 or 5 days so charges should have already come off. This is over 2 weeks charges and in those 2 weeks money has been put on it 4 times.


  18. #18
    Basic Account Holder les41 Novitiate

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    Default Re: E-ON prepaid meter-charges

    this is why i changed over to a normal meter
    was pre-payment when moved in, for ever putting money on gas, times 40 week! its greed and dont owe them anything, had them out to check why so much, same response, "you must be using it as we are never wrong"


  19. #19
    Basic Account Holder campari2 Novitiate

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    Default Re: E-ON prepaid meter-charges

    Hi - re the pre-pay meter, as we are apparently paying 10 per week towards arrears before getting any electricity, if there is also a standing charge, which I was not aware of, then it looks like it will cost us 120+ per quarter and then the power on top - does that sound right? I've used my emergency 5 already but it doesnt seem to have gone back on with further top ups, unless there's a way to select that ??? I think I've put around 120 on over 5 weeks but only use the washing machine once a week now, never the dryer, and rarely the oven! sticking to the gas hob these days - wok and chips all round!


  20. #20
    Basic Account Holder DCA-KING Informative DCA-KING Informative

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    Default Re: E-ON prepaid meter-charges

    Hi I have a prepayment key meter with swalec (did have agas one too)
    we live in a large 2 bed semi
    3 downstairs rooms and a toilet and kitchen
    2 large bedrooms and a large bath room
    and a attic conversion as a office and spare room
    we use about 15week (10 in sumer
    )with swalec social tariff
    and use 15 a week gas (this was on a card meter but everytime you banged it off it went) on social tariff
    so wityh the gas i have a card and wife puts the 15quid on every week and when i get my bill it deducts what i have paid and what i owe(jan2009 bill owe them 40quid) with a new baby and another daughter in the house heatings on constant as i allways do in winter and just turn the thermastic rad valves down
    I would highly recommend swalec as there are far better and if you on denifits or old just ring them up and say was told by energywatch that i could move onto your energy care plus tariff it works out like this
    15.62 per unit
    9.38 per unit (on energycare tariff)
    they dont like you going on it cus the lose 6p a unit
    i have been with them now for 14 yrs so has a lot of family and friends with no problem
    Regards DK

    PS if your on benefits or low wages or have a really high why not try there trust funds

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