Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I purchased a chain & a bracelet set for my wife last year for christmas. It cost's in the region of £150. We have had to take the chain back because it has broke (16/11/08), h.samuel have sent it off to see if it is a manufacturing fault or weather my wife has broke it. She has only had it on about 20 times. We have the reciept and its less than 12 months old. When we took it back to the store they never even offered a refund or replacement, they did say that would possibly have to purchase a new chain.
Can some one tell me if jewellry is covered under the sale of goods act.
h samuel have come back and said that its not a manufactor fault? what do i do know?
i have spoke to consumer direct and they have said that i have to prove its there fault because its more than 6 months old but less than 12 months old.
CD are correct - it is for you to prove the case. Part of this may involve their own report. What did they say WAS the problem, if at all?
The only other thing you can do is to get your own report and hope that a court will prefer that one above HSs. Whilst not necessary, it will be the best way of proving your case.
However, if you are unable to prove your case, you will lose. You may want to consider whether that is worth pursuing your rights.
But before all of that I would ask them what they believe the cause to be and the reasons for it.
some good news!!!!!!!!!!!!!!! h samuel are going to fix it free of charge.
But the law is crap, went to three independent jewellers and the all agreed that it was a manufactoring fault. But no one of the would put it in writing because they dont want the hassel. And consumer direct arnt much help either.
but on a good note ive won, its amazing what you can get when you warn them about legal action.
h samuel
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Originally Posted by Bookworm
