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I am fuming……
I cannot believe a garage, not a back street one but one you will find in most parts of the country, can return a car after maintenance in such an obviously dangerous state.
I brought a second hand Saxo from this garage for my 17 year old daughter 5 months ago and paid for a warranty. Last weekend I found a lot, and I mean a lot, of Oil in the radiator. Head gasket gone! It went in on Tuesday and they have replaced the gasket, head and injectors (they broke them!) and returned it this lunch time just in time for my daughter to go to work and give my wife a lift to the shops.
She returned tonight saying its used ¼ tank of fuel in 8 miles and smells! A quick look under the bonnet and they have not attached the fuel rail to the injectors correctly and it’s ****ing fuel all over the engine bay!
This car could quite easily have gone up in flames or even exploded with both my daughter and my wife inside and I’d hate to contemplate the outcome.
There must be some laws to protect us from such incompetence.
Who regulates garages? Should I contact trading standards? I will obviously return tomorrow and demand some action but I don’t think I should let them sweep this under the carpet.
Keep your cool is the order of the day here.
Contact the garage and insist that they collect the car as it is not safe to drive.
Get the repairs done and THEN kick off for some compo.
You may even want to get it AA/RAC inspected afterwards for peace of mind.
Above all dont go in all guns blazing. It will get you nowhere.
That doesnt mean you shouldnt let them know you very unhappy with what they've done, but the time for going for the jugular is later rather than sooner.
Ive had poor garage service on many occasions and find this approach works best.
Good luck and glad to hear your family were not harmed.
A & L SETTLED IN FULL
Spml Reluctantly withdrawn
Blackarse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED
Whilst i don't want to lessen the severity of the situation, I would like to point out a couple of thing's.
I suppose Ruffus you have reached whatever tender age you are without ever making a mistake.................. ......
Martin, Get the repairs done, then kick of for some compo. For what?
If the repairing garage collect it, fix it free, clean the engine bay and maybe throw in a wash and vac then where is the loss that can be mitigated with 'compo'.
Thankfully nothing bad happened but retribution isn't always the answer.
Martin:
Thanks for your measured response. I like the idea of the RAC inspection. I think the garage can pay for that one
Hammy:
I know where you are coming from and I've made plenty of mistakes in my time but none that have put lives at risk. The way I see this is that the garage has a duty of care when maintaining vehicles just like rail workers. I'm sure Virgin Trains and the HSE do not look on the crash in Cumbria as a mere mistake in points maintenance and that Pendolino needed more than a wash and brush up.
It's obvious from these pic's that the mechanic did not make a mistake he is incompetent (probably why he broke the injectors in the first place)
You can see in the first picture the fuel in the rail mount and the clips on the injectors are all skewed.
As for my loss? We've been a car down for a week and now again next week. This has caused inconvenience which I should be compensated for.
I woild ask if the garage has a QA scheme/procedure, and all work should be checked over by another mechanic or supervisor before being released.
Even most tyre fitting shops have this when the wheels go on with the air gun, another should check with torque wrench.
I still stand by what i said.
Have the garage collect the car, repair it at their expense as they cokked it up in the first place and then get an independent inspection.
Then take em to the cleaners.
Yes hammy, no one died but probably more by luck than anything else
if this was my daughters car i would probably want to throttle the mechanic as well
poor workmanship is inexcusable when it involves releasing a lethal weapon on to the streets
A & L SETTLED IN FULL
Spml Reluctantly withdrawn
Blackarse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED
As you said, Take 'em to the cleaners, that will help everybody. It was a mistake for heavens sake. Everybody makes them, even you I expect.
Why not call for the mechanic (A Technician would never have done this!) to be sacked, just before Christmas as well, just to make it hurt a bit more.
Maybe then his wife will leave him and take the kids, that should help with the finances at Christmas, then he'll lose the house and end up on the streets. Good result, that'll serve him right, won't it.
Of course, this is an over-reaction to the situation. Just like some of the original suggestions to the poster.
Get it collected, fixed for nothing, wash and vac, and your away.
Garage returned a dagerous car
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