Thread: Distance selling regulations when returning a replacement

Hi,

Just looking for some guidance about the distance selling regulations...

I bought a jacket over the internet and had to return it as it was too small and I asked them to replace it with a larger size of the same product. Unfortunately the larger size doesn't fit either (Body OK but arms too long).

As I understand it I get 7 days from the delivery date in which to make a return, which I did with the first jacket. Do I then get another 7 days from the delivery of the second or am I now not able to return it as it's been longer than 7 days since the first jacket was delivered? (Hope that makes some sense)

Some quick guidance on this would be appreciated as 7 days runs out on Monday so I'd need to catch tomorrows post.

Thanks.

PTC

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IMO it would be 7 days from delivery of replacement. new contract.

Thanks raydetinu. That would stand to reason wouldn't it?

Can anyone else confirm this? Is there any official source I can point them to if they refuse? I'm a bit concerned because their site states they only allow 3 working days for returns. I know this doesn't stand up as 7 days is statutory but it leads me to believe they'll try and refuse if there's anyway they can wriggle out of it.

The DSR allow you to cancel contract 7 days from receipt of goods, just email them saying you wish to cancel and ask for refund, including any delivery costs as part of the deal.They have to refund you within 30 days and this is not dependant on when you return the goods, but would be best to return asap.

Originally Posted by raydetinu

IMO it would be 7 days from delivery of replacement. new contract.

I concur.

Provided that the return of the first jacket was a recission of contract under DSR and not just an agreed 'swap' for a different size.

I don't know if it necessarily could be classed as a cancellation of contract under DSR the first time around. I think that unfortunately, agreed swap might be more accurate as the money wasn't refunded and then re-taken. I also didn't cancel the contract in writing the first time around as I didn't think there was any need to. Does this mean I'm not entitled to a refund?