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Thread: Illegible PCN

  1. #1
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    Default Illegible PCN

    A friend of mine (really!) has got this for parking his scooter on the pavement. He's in the wrong there, and the ticket would initially be justified.



    Now, he went into the parking shop, with the intention of paying. they couldn't find it on the system.

    He got a reminder, went back, they still couldn't find it.

    Got another letter (which stops him from paying the initial £50 - time has passed). he went back and the member of staff now signed the ticket to say it's not on the system.

    It's hardly surprising - the quality of information is appaling. Can you say definitively what dates are involved? Are those zeros or have they been crossed out? Or are they ones? Or fours? Or nines?

    Is that a nine or a G on the registration number?

    This surely can't be acceptable?

    Suggestions please!

    Thanks

    TB

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  2. #2
    Ting
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    Default Re: Illegible PCN

    Ooooohhhhh! My favourite council!

    It's tosh mate - in various ways.

    Need to see the rest - probably more rubbish.

    will check back tomorrow or soonish. Don't do anything!
    -


  3. #3
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    Default Re: Illegible PCN

    Quote Originally Posted by Toobbloke View Post
    It's hardly surprising - the quality of information is appaling. Can you say definitively what dates are involved? Are those zeros or have they been crossed out? Or are they ones? Or fours? Or nines?
    It is a 0; it is not at all uncommon for 0 to be written like this with a line through it, to distinguish from O
    Is that a nine or a G on the restiration number?
    It can't be a 9 as the VRM model (two letters, three numbers, three letters) wouldn't support that - it can only be a G

    This surely can't be acceptable?
    I'm afraid, I don't see why not.

    Suggestions please!
    Despite all that, post a scan of the other side as Ting has requested and await his advice. This particular Council seem to have problems complying with the legislation relevant to DPE


  4. #4
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    Default Re: Illegible PCN

    I can't see how much the pcnicon is for. £60 is there, but the figure next to it is circled - badly. It says you owe £0 to me.


  5. #5
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    Default Re: Illegible PCN

    Quote Originally Posted by patdavies View Post

    It can't be a 9 as the VRM model (two letters, three numbers, three letters) wouldn't support that - it can only be a G
    Whilst I agree with your logical deduction of what it is supposed to be pat, I would say the character in that box is clearly a "9" to any "man in the street". I was not aware they could rely on common sense and logic been applied to the interpretation of the pcnicon to understand what it is saying, therefore it is a 9.

    Also agree with Al that he hasn't been told the value of the fine because it is obliterated. Once again, you could try and do some maths, (if you're good at maths) to work out what is missing based on the other numbers, but that can't be right either.


  6. #6
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    Default Re: Illegible PCN

    Quote Originally Posted by patdavies View Post
    It is a 0; it is not at all uncommon for 0 to be written like this with a line through it, to distinguish from O
    I know what it actually is, and that sometimes zeros get lined through to distinguish fro O. However, it has always been that case with any official form I have encountered that this practice is not allowed simply because it can be construed as 'crossing out'. This particular example takes it to new levels by resembling other figures.

    It can't be a 9 as the VRM model (two letters, three numbers, three letters) wouldn't support that - it can only be a G
    I do know that too (although there are variants which could give a remote possibility of it NOT being a G), but the point is that it isn't clear.

    I'm afraid, I don't see why not.
    I would say it's not acceptable as three visits to the council's parking shop ended in their inability to find the pcnicon in the system. Not everyone has the wit or knowledge that we have to be able to work out what these figures are, which is why such ambiguity should not be acceptable. With the best will in the world, my friend is one of these people, with some reading difficulties. It would appear that the staff in the parking shop are not that far removed either.

    As it appears that this has been the cause of being unable to pay until it reached the higher figure, does it not seem reasonable that the charge should revert to the lower figure? There is no suggestion of getting out of paying.

    Despite all that, post a scan of the other side as Ting has requested and await his advice. This particular Council seem to have problems complying with the legislation relevant to DPE
    And here is the requested information.

    Cheers

    TB






  7. #7
    Ting
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    Default Re: Illegible PCN

    They actually appear to have got the back right!!!

    Doesn't matter.

    Serious errors in relation to it being a dual purpose form - for both higher and lower level contraventions.

    See the two different amounts for each payment period. one has been circled partially obscuring it and the other left with both amounts.
    I believe that makes it invalid. They have not informed you of your true position.

    On the matter of it not being 'on the system' - no surprise for a hand written one - but their problem not yours.

    Did you say payment had been refused? That clearly prejudices you if you tried to pay early - or at all for that matter.
    Got records of days/times/names?
    -


  8. #8
    Ting
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    Default Re: Illegible PCN

    @ crem - the figure partly obscured is £100- - and the fact you had to ask or work it out kinda proves what rubbish the pcnicon is.

    for the 14 day period they don't explain that this is a 50% reduction so the amount itself has to be clear - NOT TWO amounts!
    If he were to pay £30 he'd later be stuffed.


  9. #9
    Ting
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    Default Re: Illegible PCN

    Hang on IMPORTANT

    i've just noticed the dates - this is quite old. You need to phone them and ask the current state of play.

    Has he received a Notice to Owner yet?


  10. #10
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    Default Re: Illegible PCN

    Yes, he had a notice to owner about a week ago (dated 17th October), and he went again to try and pay it.

    He's also had a reminder on the 11th November (dated 4th November) when he went for the third time to try and pay. THey couldn't find it again on the system, and signed the ticket to that effect on that date.

    Thanks for all your advice so far

    TB


  11. #11
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    Default Re: Illegible PCN

    He's also had a reminder on the 11th November (dated 4th November) when he went for the third time to try and pay. THey couldn't find it again on the system, and signed the ticket to that effect on that date.
    Yet on the ticket 'Came in shop, not on system' is dated 11/08/08


  12. #12
    Ting
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    Default Re: Illegible PCN

    Quote Originally Posted by Toobbloke View Post
    Yes, he had a notice to owner about a week ago (dated 17th October), and he went again to try and pay it.

    He's also had a reminder on the 11th November (dated 4th November) when he went for the third time to try and pay. THey couldn't find it again on the system, and signed the ticket to that effect on that date.

    Thanks for all your advice so far

    TB
    Ahhhhh. Now you're telling me something. 'Reminder' LOL. No such thing provided for in Statute. They were having to send that because they had been ballsing up the previous documents! - and as proof - they've since changed them!!!!!!

    Got the envelopes still? they seem to be very slow in the post - they use the Royal Mail 'Advance mail' service but it can't be that bad when they are supposed to be first class.

    You are potentially a bit short of time now. PM coming (for a very good reason Mods).
    -


  13. #13
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    Default Re: Illegible PCN

    Quote Originally Posted by Ting View Post
    @ crem - the figure partly obscured is £100- - and the fact you had to ask or work it out kinda proves what rubbish the pcnicon is.
    Yes Ting, I had figured out that the missing figure was £100 by seeing that 30 is 1/2 of 60 therefore 50 must be 1/2 of ....... 100 (but that's only coz I'm a dead smart little boy ) PCNs should not really on us been smart like that coz some of us aren't


  14. #14
    Ting
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    Default Re: Illegible PCN

    Quote Originally Posted by crem View Post
    Yes Ting, I had figured out that the missing figure was £100 by seeing that 30 is 1/2 of 60 therefore 50 must be 1/2 of ....... 100 (but that's only coz I'm a dead smart little boy ) PCNs should not really on us been smart like that coz some of us aren't
    What did you think I meant?

    i knew you had got it! I was just emphasising that the point you made was very significant - pcnicon is rubbish!
    -
    Seems they've made more mistakes since. I'll keep you informed when I know.
    -


  15. #15
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    Default Re: Illegible PCN

    Quote Originally Posted by Michael Browne View Post
    Yet on the ticket 'Came in shop, not on system' is dated 11/08/08
    Please accept my apologies for the delay, but I've been reading through the thread and missed this comment.

    What's your point here?

    TB


  16. #16
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    Default Re: Illegible PCN

    Anyway, just to update you. I took advantage of an offer from Ting to look at this off the main forum, as there are specific confidential issues to consider. Suffice to say that Newham council got both barrels both from him in writing and over the telephone pointing out just where they went wrong.

    He has said that he will update with some of the more technical detail at a later date for people to learn from.

    At his request, I'll be making a donationicon to CAGicon funds.


  17. #17
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    Default Re: Illegible PCN

    Since posting the update early this morning, it appears that Ting has been banned from this site. I would very much hope that this hasn't been because of me.

    If this is the case it would be entirely unwarranted. It was at my request that this was taken off site, and Ting did actually only deal with this on the basis that a donationicon was made to CAGicon and that all the information (as much as it could be) be posted to explain what had occurred.

    It would be entirely counter-productive to impose a ban, as it would restrict the ability to pass on what would be very beneficial information to others.

    I would appreciate it if someone could clarify this for me.


  18. #18
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    Default Re: Illegible PCN

    Quote Originally Posted by Toobbloke View Post
    Since posting the update early this morning, it appears that Ting has been banned from this site. I would very much hope that this hasn't been because of me.
    If he has it's a shame since he has such kind words to say about this forum on Pepipooh....

    'Most of you know i post on CAGicon as well - but under protest cos it is pretty useless too.'




  19. #19
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    Default Re: Illegible PCN

    I can't comment on his view of this or any other forum - I don't know what experiences he has had or not had. Even if he does express that view, he was still on CAGicon despite it giving sterling assistance to me (and for all I know others), and asking for any donations to go to CAGicon as he was advising a CAGer.

    Ultimately, I thought that the purpose of these forums (all of them) was to provide assistance to those in need. It seems a bit churlish to ban someone for doing just that.


  20. #20
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    Default Re: Illegible PCN

    Quote Originally Posted by Toobbloke View Post
    I can't comment on his view of this or any other forum - I don't know what experiences he has had or not had. Even if he does express that view, he was still on CAGicon despite it giving sterling assistance to me (and for all I know others), and asking for any donations to go to CAGicon as he was advising a CAGer.

    Ultimately, I thought that the purpose of these forums (all of them) was to provide assistance to those in need. It seems a bit churlish to ban someone for doing just that.
    The purpose of this board is to provide a 'public' forum and a source of information that anyone can access. Unfortunately if cases are dealt with in PM the information maybe wrong and also cannot be used or seen by anyone outside the PM. Ting has had several warnings about this before which may have lead to the current situation. I don't think it is helped by his constant practice of diverting posters offsite to other boards for advice.



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