Getting car finance deposit back
My friend is having some trouble with a car dealer and after a bit of research he has followed my own, and a few others advice. I have come on here just to see what you guys think.
He agreed to purchase a tax free car.
The deal was done by telephone and email from Germany to the UK.
£200 deposit paid by VISA
They emailed him that he could pick up the car any time next week and not to forget his £225 documentation fee.
He asked why it had not been mentioned before.
They said it had.
Cue argument.
He told them to shove the car and they said they are keeping the deposit.
However am I right in advising him that under the distance selling regulations he is actually entitled to his deposit back? Since the trade was conducted via phone and not face to face they cannot actually keep the deposit at all.
I am sure he is entitled to a refund...He has signed a Purchase Order and a VAT form (for tax/export use) but not actually any finance contract as of yet.
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