Thread: Missold PPI and no CCA

I have been writing to Natwes asking for my CCA and a refund of PPI. They have cancelled the PPI and reduced my payments but claim to have lost my records and can only provide 12 months statements and no agreement!! This account has been going for 5 years - original loan plus top-up 3 years later.

I am still waiting for a response on the PPI refund.
Any advice? thanks!!

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Originally Posted by mamatemi1

I have been writing to Natwes asking for my CCA and a refund of PPI. They have cancelled the PPI and reduced my payments but claim to have lost my records and can only provide 12 months statements and no agreement!! This account has been going for 5 years - original loan plus top-up 3 years later.

I am still waiting for a response on the PPI refund.
Any advice? thanks!!

Hello Mamatemi,

When you state you have asked the Nastywest for a copy of your credit agreement, did you send them a legal request under section 77/78 of the Consumer credit act????????

Can you tell us a bit more about this please