Does anyone have a template letter I can file off to the RBSicon. We were £14.00 over our overdrafticon limit which was our fault. I credited the money the next day. The RBS then charged £38.00 for having gone over our overdraft limit then because of the two charging periods they charged another £38.00 because we were still over. I asked them would they kindly pay a direct debiticon for us as it would cause us further problems if the direct debit would not be paid. They kindly did so but charged us another £30.00 referral charge. We are now £106.00 over our overdraft which we cannot afford to pay. They have informed us that another £28.00 is due to be debited at the end of the month. All this in the space of two months. I just want to send them a letter asking kindly for a refund especially before the end of the month when our direct debits are due to go out.

Thank you

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