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I'm in a contract with BT Broadband, They have changed there terms below, does this mean I can get out of my contract? I am not happy with these changes and there service in general is $hit to say the least, IE I have had 3 faults in the past 2 months resulting in speeds not even at 1 meg.
Ending the service
8. When you end your broadband service outside your minimum period and do not request and use a migration access code to move to another service provider, you will have to pay a cease charge of £18.51 (from 2nd December 2008). You will not have to pay this charge in the event you are moving home and we are unable to provide the service at the new address.
9. Unless we have made a change to the prices or terms and conditions that is to your material disadvantage or paragraphs 10 and 11 of the BT Total Broadband service terms apply you must pay a charge for ending BT Total Broadband within the minimum period by way of compensation to us. This charge will be equal to the total of the monthly rental charges left in the minimum period. This charge will not be subject to VAT.
10. We may also charge you up to £45 for the home hub and £150 for the mobile phone(s) we have provided to you as part of the service.
I tried to leave and got the following: Can this be right?
I am sorry but there is nothing in these changes that would allow you to leave without a charge if you are breaking your contract. If you are still having problems, we will try to sort them. If you require a MAC code, of we can provide it by calling our service team, but there will be a termination charge if you are in contract.
As they seem to think they can put in new clauses. I assume this is a bilateral contract?
Advise them you are introducing a new term into the contract which allows you an early release without fee as they have seen fit to introduce their own new clause.
Bt Change Terms Can I Get Out?
that is to your material disadvantage or paragraphs 10 and 11 of the BT Total Broadband service terms apply you must pay a charge for ending BT Total Broadband within the minimum period by way of compensation to us. This charge will be equal to the total of the monthly rental charges left in the minimum period. This charge will not be subject to VAT.
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