Thread: Samsung Repair - Repairers smash telly screen on return

Yes she does.

SOGA allows for the retailer to repair or replace free to the buyer a fault inherent in an item when it was purchased.

Any repair offered must not cause undue convenience, must be carried out with appropriate skill, and must be proportionate to the remedy of replacement.

Whilst replacing a 37" is going to be costly, the screen has already been damaged in addition to the repairers failing to repair the original fault. Hence the repair has not been carried out satisfactorily. The option of a replacement is (in my interpretation) now legally possible should they wish to pursue it.

If Comet are not doing this then I would personally write a letter before action giving them 14 days to replace the item - or you will take them to the SCC.

I would say that a replacement is not only possible but preferable. Not on expert on products, but I would imagine that repairing the screen would be quite costly, and your aunt has certainly been inconvenienced. This is covered under part 5A of Sale of Goods Act.

incidentally, do you happen to own your own contracting business? Just that the name is rather familiar...

Originally Posted by gyzmo

I would say that a replacement is not only possible but preferable. Not on expert on products, but I would imagine that repairing the screen would be quite costly, and your aunt has certainly been inconvenienced. This is covered under part 5A of Sale of Goods Act.

incidentally, do you happen to own your own contracting business? Just that the name is rather familiar...

I would agree - just trying to force it more subtly than implying he can just march in and expect a replacement.

Well there is that, but methinks they will require a megaphone to be shoved down their lugholes and have SOGA screamed through it!

Yes, hence my recommendation to lba them.