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Hi all,

 

I know many of us come on here to have a moan, seek advice or warn of companies we have had problems with. I certainly do, so for a change, here is a company I can't recommend highly enough speaking from personal experience.

 

I have dealt with NFU Mutual for many years and have always had excellent service. There are no call centres, stupid music with messages telling you how important your call is or your in a queue and you don't pay premium non geographical rates for the pleasure of calling them and being put on hold while you pay for the call. You deal with your local (ish) office on a geographical number and speak to a human. If the line is busy it means they are dealing with someone else so you call back later, just like the good old days!

 

I have used NFU for both motor and home insurance as indeed do other members of my family and friends and none of them have ever come back to me with anything but compliments. You don't need to be a farmer or a member to use them.

 

I have had to make claims from them and they could have not been more helpful or prompt. They might not be the cheapest but their customer service is second to none. My local office is in Marlow Bucks but do a serch to find your local one.

 

Well worth a call and no I don't work for them!!

 

All the best,

 

Paul.

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