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    • A key member of the US central bank, Raphael Bostic, tells the BBC rates might only ease "at the end of 2024".View the full article
    • A key member of the US central bank, Raphael Bostic, tells the BBC rates might only ease "at the end of 2024".View the full article
    • OK, thanks, I won't wait for them. On a side note, some of the posts on here are a bit frustrating, I read through five pages or so of someone going through the court process rooting for them as I'm reading, then nothing, not heard of again. Left here wondering what the outcome was, lol!
    • Hello Caggers,   I've been trying for years to get an old EE account wiped off my credit file. It was opened in 2013 and almost immediately defaulted but was shown as "Payment Arrangement" ever since. I contacted EE by telephone in 2022 and was advised it had not been wiped because there was still £69 owing, I paid it and thought it would correct once the CRA's updated their reporting cycle. However, it has still not been removed. I made a formal complaint on 27/03/2024 and have had contact with the executive team who advised that  "EE account ......... has now been deleted from the Credit File as it failed to close as it was reporting the payment arrangement set up despite, as advised this failing which should have resulted in a further default showing.  Please be advised the deletions we have completed take 24 hours to update if a paid service is used to view the Credit File. If the customer uses one of the free services to view the Credit File, the recordings update in 24 hours but the changes can take up to 30 days to be visible on a new copy of the Credit File. I have requested compensation and been advised by EE that another team are looking into this. That was almost 2 weeks ago and there has been no contact since, despite me chasing it. I do not want to go to court and would rather settle this amicably. However,I have been advised that I might have a claim for aggravated damages due to the length of time the incorrect reporting has been on my file and the fact that I told EE about this issue and paid the demanded outstanding amount of £69 almost 18 months ago. Should I just wait for EE to reply or should I start building my case against them? Is their statement admissible as evidence of their blame or do I need to dig a bit more? I made a DSAR which was initially rejected as having no data found yet. I trawled my e-mails from 2013 and found the account number and mobile number, I'm now awaiting the result of my 2nd attempt at DSAR. I have very little in the way of proof of actual loss except a mortgage refusal e-mail from HBOS in 2015. I have also had high interest loans and credit over the last 10 years but again cannot directly attribute this to this one specific error. There were other items on my credit file that could also have contributed to a low credit score too and I'm not out to cash in on anything. I want to make sure I don't end up shooting myself in the foot for any obvious reason and would appreciate any help from anyone who has had similar experience with breaches of DPA.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bookie v Grattan - again...


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Not having a good couple of weeks here... Washing-machine died the other day and now this... :-|

 

3 years ago, I bought Mr Bookie the TV of his dreams (at the time! Technology has moved on since): a 42" LCD Sony Home Cinema system, the KF-42SX300U, retailing at that point round the £1500 mark. Ouch. Still, it was on the BNPL over 50 weeks, and he was warned it would have to do for his next birthdays, Christmases, anniversaries and whatnot for the next few years... :razz:

 

Fast forward to a couple of weeks ago when dead pixels started appearing right in the middle of the screen. First one, then a couple of days later, another one, then another one... We're currently up to 5. Also at the same time, the bottom corner started having a blue hazy tinge that would come and go randomly... Except it's now more and more often, and it has spread to most of the side and since Sunday, it's now gone on to the middle of the screen in a sort of arc pattern.

 

On to my trusted Internet, where it would appear that this problem is known as the "blue blob", is down to an optical block of some sort failure, and it has been such an issue that Sony are repairing FOC until December 08.... in the US and Canada. Sony Europe? Nah, no chance. :rolleyes:

 

I contact Grattan and tell them nicely of the issue and what do they plan to do about it? Reply: Contact Sony, here's the number, they'll be able to help. Hmmm... Ok, so maybe they have a direct line for their own customers? Some companies do, right? At any rate, it's worth a call just in case.

 

Of course, I was giving Grattan too much credit. :-( This was the number for Sony Europe, who of course wanted to charge me for this and frankly had no interest in the fact that their counterpart across the pond were doing rather better. (then again, there is a class action going on against Sony US about that at the moment)

 

So back to Grattan, where I have told them in no uncertain term that a) it is their problem and what do they intend to do about it? and b) that I am rather displeased at their clumsy attempt to palm me off to Sony. :mad:

 

Update as and when it comes.

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Already starting to feel sorry for Grattan....:p

 

Definately!

 

The blue blob problem sounds terminal - I've got one on my very old Toshiba (it's not flat, it's not silver!) which is fine when you are watching a film about the ocean I guess.

 

As for the US sorting this out for free and the UK saying 'go whistle', well that's no surprise. My son's laptop's wireless bit stopped working about a month out of warranty. It's 'known issue' with Hewlett Packard in the States and very easy & free to get repaired, but over here? Fat chance! In the end I just bought a plug in wireless adaptor.

 

Go for it Bookie! :-D

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Phone call a moment ago: they're prepared to take back the TV and refund me minus a 40% usage allowance, which would give me about £840 to buy a new one. The way the prices have dropped in the last few years, it would allow me to buy an equivalent or slightly better no problem, as long as it is a cash refund, not a credit to my catalogue account, obviously (forgot to check, but I'll kick off on that if need be, after all, I have paid in full, so to coin a phrase: it's my money! :razz:).

 

Very tempted to accept straight away, I have to say, I've got so much on my plate just now, and I do feel it is quite a fair offer.

 

Comments? :-)

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I'd take it - with reservation.

 

Compared to a replacement or repair, it is probably the most proportionate. You would also be the worse off imho if you sought compensation.

 

Looks like they have complied with the letter of the law at least.

 

However 40% - is that a bit too harsh? A three year old TV having a lifespan of 7 years? Hmmm. Dunno. May have a fight arguing otherwise...

 

Grab it and run, I say.

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As long as refund is by cheque and not by credit to your account that seems reasonable to me.

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!

 

17/10/2006 Recieve claim against me from lloyds TSB for £312.82

18/10/06 S.A.R - (Subject Access Request) sent

03/02/07 Claim allocated to small claims. Hearing set for 15/05/07. Lloyds ordered to file statement setting out how they calculate their charges

15/05/07 Lloyds do not attend. Judgement ordered for £192 approx, £3 travel costs and removal of default notice

29/05/07 4pm Lloyds deadline for payment of CCJ expires. Warrant of execution ready to go

19/06/07 Letter from court stating Lloyds have made a cheque payment to court

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