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    • No I'm not. Even if I was then comments on this forum wouldn't constitute legal advice in the formal sense. Now you've engaged a lawyer directly can I just make couple of final suggestions? Firstly make sure he is fully aware of the facts. And don't mix and match by taking his advice on one aspect while ploughing your own furrow on others.  Let us know how you get on now you have a solicitor acting for you.
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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bookie v Grattan - again...


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Not having a good couple of weeks here... Washing-machine died the other day and now this... :-|

 

3 years ago, I bought Mr Bookie the TV of his dreams (at the time! Technology has moved on since): a 42" LCD Sony Home Cinema system, the KF-42SX300U, retailing at that point round the £1500 mark. Ouch. Still, it was on the BNPL over 50 weeks, and he was warned it would have to do for his next birthdays, Christmases, anniversaries and whatnot for the next few years... :razz:

 

Fast forward to a couple of weeks ago when dead pixels started appearing right in the middle of the screen. First one, then a couple of days later, another one, then another one... We're currently up to 5. Also at the same time, the bottom corner started having a blue hazy tinge that would come and go randomly... Except it's now more and more often, and it has spread to most of the side and since Sunday, it's now gone on to the middle of the screen in a sort of arc pattern.

 

On to my trusted Internet, where it would appear that this problem is known as the "blue blob", is down to an optical block of some sort failure, and it has been such an issue that Sony are repairing FOC until December 08.... in the US and Canada. Sony Europe? Nah, no chance. :rolleyes:

 

I contact Grattan and tell them nicely of the issue and what do they plan to do about it? Reply: Contact Sony, here's the number, they'll be able to help. Hmmm... Ok, so maybe they have a direct line for their own customers? Some companies do, right? At any rate, it's worth a call just in case.

 

Of course, I was giving Grattan too much credit. :-( This was the number for Sony Europe, who of course wanted to charge me for this and frankly had no interest in the fact that their counterpart across the pond were doing rather better. (then again, there is a class action going on against Sony US about that at the moment)

 

So back to Grattan, where I have told them in no uncertain term that a) it is their problem and what do they intend to do about it? and b) that I am rather displeased at their clumsy attempt to palm me off to Sony. :mad:

 

Update as and when it comes.

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Already starting to feel sorry for Grattan....:p

 

Definately!

 

The blue blob problem sounds terminal - I've got one on my very old Toshiba (it's not flat, it's not silver!) which is fine when you are watching a film about the ocean I guess.

 

As for the US sorting this out for free and the UK saying 'go whistle', well that's no surprise. My son's laptop's wireless bit stopped working about a month out of warranty. It's 'known issue' with Hewlett Packard in the States and very easy & free to get repaired, but over here? Fat chance! In the end I just bought a plug in wireless adaptor.

 

Go for it Bookie! :-D

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Phone call a moment ago: they're prepared to take back the TV and refund me minus a 40% usage allowance, which would give me about £840 to buy a new one. The way the prices have dropped in the last few years, it would allow me to buy an equivalent or slightly better no problem, as long as it is a cash refund, not a credit to my catalogue account, obviously (forgot to check, but I'll kick off on that if need be, after all, I have paid in full, so to coin a phrase: it's my money! :razz:).

 

Very tempted to accept straight away, I have to say, I've got so much on my plate just now, and I do feel it is quite a fair offer.

 

Comments? :-)

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I'd take it - with reservation.

 

Compared to a replacement or repair, it is probably the most proportionate. You would also be the worse off imho if you sought compensation.

 

Looks like they have complied with the letter of the law at least.

 

However 40% - is that a bit too harsh? A three year old TV having a lifespan of 7 years? Hmmm. Dunno. May have a fight arguing otherwise...

 

Grab it and run, I say.

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As long as refund is by cheque and not by credit to your account that seems reasonable to me.

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!

 

17/10/2006 Recieve claim against me from lloyds TSB for £312.82

18/10/06 S.A.R - (Subject Access Request) sent

03/02/07 Claim allocated to small claims. Hearing set for 15/05/07. Lloyds ordered to file statement setting out how they calculate their charges

15/05/07 Lloyds do not attend. Judgement ordered for £192 approx, £3 travel costs and removal of default notice

29/05/07 4pm Lloyds deadline for payment of CCJ expires. Warrant of execution ready to go

19/06/07 Letter from court stating Lloyds have made a cheque payment to court

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