Many apologies if this has been covered already - I've not found it anywhere using the search.

I have just taken out a brand new contract with TMobile in store. Part of what they offered me was verbal and I am unsure if this will actually be honoured.

Am I right in thinking there is a cooling off period for me to cancel a new contract, or does this only apply to distance sales?

And in which case, do verbal contracts really have any standing, especially when a written contract was also signed?

Many thanks for any advice

Rob

T-Mobile do have a "network promise", 7 days I believe. Dial 150 from your handset and discuss it.

Nope. T-Mobile only offer 7 days if you purchased the handset/contract over the phone or website (DSR).

Purchases made in store are not applicable and have no cooling off period what so ever.

Nope. T-Mobile only offer 7 days if you purchased the handset/contract over the phone or website (DSR).

 

Purchases made in store are not applicable and have no cooling off period what so ever.

I'm pretty sure T-Mobile offer 7 days in store as part of their network promise. It used to be 7 days in store and 14 days from internet and telephone (DSR's) but now that DSR is lowered to 7 days, its 7 days for all of them.

Nope, I work for them.

They do offer "streetcheck" in stores whereby if you get a check done n your postcode and are told that the coverage will be good but it is not then you can cancel within 14 days. However, you would have had to get a proper streetcheck done (not just having a quick look at the website predicted coverage) and you would then recieve a "streetcheck ID" which you need to cancel.

I just started working for them in a call center and was advised its the same 7 days in both as part of the "network promise" I'll bow down to your knowledge tho, as I said I've just started. I'll kick the trainers butt when I see him next .

Lol I've been there over two years now. You're right though, it did all get changed down to 7 days from the start of November. However, T-Mobile definitely do not offer a returns policy for any purchases through stores, it's only DSR which obviously only applies to purchases online.

Yup, kick your trainer's butt! Cause if you process a DSR request for a customer who purchased through a T-Mobile store when you're taking calls then your manager will kick your butt! Unless of course he was talking about the exchange process for faulty handsets? As they will exchange faulty handset purchased through stores without question within the first 7 days.