Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
    Basic Account Holder ccrob Novitiate

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    Default Cancelling new in-store mobile contract / cooling off period

    Many apologies if this has been covered already - I've not found it anywhere using the search.

    I have just taken out a brand new contract with TMobile in store. Part of what they offered me was verbal and I am unsure if this will actually be honoured.

    Am I right in thinking there is a cooling off period for me to cancel a new contract, or does this only apply to distance sales?

    And in which case, do verbal contracts really have any standing, especially when a written contract was also signed?

    Many thanks for any advice

    Rob

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  2. #2
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    Default Re: Cancelling new in-store mobile contract / cooling off period

    T-Mobile do have a "network promise", 7 days I believe. Dial 150 from your handset and discuss it.

    If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

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    Default Re: Cancelling new in-store mobile contract / cooling off period

    Nope. T-Mobile only offer 7 days if you purchased the handset/contract over the phone or website (DSR).

    Purchases made in store are not applicable and have no cooling off period what so ever.


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    Default Re: Cancelling new in-store mobile contract / cooling off period

    Quote Originally Posted by lawbunny View Post
    Nope. T-Mobile only offer 7 days if you purchased the handset/contract over the phone or website (DSR).

    Purchases made in store are not applicable and have no cooling off period what so ever.
    I'm pretty sure T-Mobile offer 7 days in store as part of their network promise. It used to be 7 days in store and 14 days from internet and telephone (DSR's) but now that DSR is lowered to 7 days, its 7 days for all of them.

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    Default Re: Cancelling new in-store mobile contract / cooling off period

    Nope, I work for them.

    They do offer "streetcheck" in stores whereby if you get a check done n your postcode and are told that the coverage will be good but it is not then you can cancel within 14 days. However, you would have had to get a proper streetcheck done (not just having a quick look at the website predicted coverage) and you would then recieve a "streetcheck ID" which you need to cancel.


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    Default Re: Cancelling new in-store mobile contract / cooling off period

    I just started working for them in a call center and was advised its the same 7 days in both as part of the "network promise" I'll bow down to your knowledge tho, as I said I've just started. I'll kick the trainers butt when I see him next .

    If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

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    Default Re: Cancelling new in-store mobile contract / cooling off period

    Lol I've been there over two years now. You're right though, it did all get changed down to 7 days from the start of November. However, T-Mobile definitely do not offer a returns policy for any purchases through stores, it's only DSR which obviously only applies to purchases online.

    Yup, kick your trainer's butt! Cause if you process a DSR request for a customer who purchased through a T-Mobile store when you're taking calls then your manager will kick your butt! Unless of course he was talking about the exchange process for faulty handsets? As they will exchange faulty handset purchased through stores without question within the first 7 days.



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