Basic Account Holder
Cagger since : Oct 2007
Posts : 172 (0.05 post per day)
Re: Cancelling new in-store mobile contract / cooling off period
Lol I've been there over two years now. You're right though, it did all get changed down to 7 days from the start of November. However, T-Mobile definitely do not offer a returns policy for any purchases through stores, it's only DSR which obviously only applies to purchases online.
Yup, kick your trainer's butt! Cause if you process a DSR request for a customer who purchased through a T-Mobile store when you're taking calls then your manager will kick your butt! Unless of course he was talking about the exchange process for faulty handsets? As they will exchange faulty handset purchased through stores without question within the first 7 days.