Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
My current contract with o2 ends in January but i have just ordered Sky tv with phone and broadband included so i phoned O2 and asked for a MAC. I was told that i would need to send the router back and that there would be a £50 cancellation charge. I said that as there was only 3 months left to run on the contract i would just pay 3 x my normal payment which is £22.50 but they were having none of it. They are insisting that i must pay the cancellation fee. Is this right? seems really unfair to me. Any help appreciated....
It just says that there will be a cancellation fee of £50. I won't be expected to pay the remaining months rental.
I have since been on the phone to them and after an hour of trying to put my point across was finally put through to a senior manager to who i explained that i was willing to pay the remaining months rental and on that basis, didn't see why the cancellation fee would be necessary. Predictably he told me that he understood my argument but there was nothing that could be done to override the system in this eventuality. I will ring Oftel tomorrow to see what they say about it and if necessary i will complain about the fee directly to o2 by way of the Telecommunications Ombudsman Scheme.
Based on the info you've provided could you not just cancel the service and pay the £50 charge, then you wouldn't have to pay the 3 months contract and it'll cost you less? (3 x £22.50 is more than the £50 they are trying to charge you)
My monthly cost is only £10 so would be £20 less than the £50 they are requesting.
I have since found out that Ofcom published a review of additional charges including non-direct debit charges and early termination charges on 28 February 2008. In the review they have stated that
O2 £50 termination fee
ends in January but i have just ordered Sky tv with phone and broadband included so i phoned O2 and asked for a MAC. I was told that i would need to send the router back and that there would be a £50 cancellation charge. I said that as there was only 3 months left to run on the contract i would just pay 3 x my normal payment which is £22.50 but they were having none of it. They are insisting that i must pay the cancellation fee. Is this right? seems really unfair to me. Any help appreciated....
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