Increasing fine

**mankeycat** · 31st October 2008 04:06

Hi there everyone, new here but hope somebody can help me??
Timeline or background of this problem is this:

Got a pcn icon

from Rochdale MBC.

Appealed against it but lost the case.

Paid £60 over the phone to their contact centre via debit card.

Thought it was over and done with, several weeks pass.

Got contacted last week and was told that I only paid £50 and so I needed to pay £10 PLUS another £30 for exceeding the timeframe.

I contacted them and said I def said £60 to original operator and why was I being penalised for hi/her mistake.

Was told not their concern as they SERVED letters or charge certificates to me already, but when pushed about this they admitted that they only SENT letters and charge certificates as I did not recieve any (how can it be SERVED to me when I dont recieve them in hand??).

Now given two weeks to pay £40 or bailiffs icon

are coming in.

Very unhelpful when I asked questions:

"How come original operator did not query the £50 if they thought I said £50 instead of full £60?"-"Your details do not come up on their system".
If my details do not come up, how are they allocating the payments??

"Is there a recording of the original telephone conversation of the original payment?"-"Sorry,that a different department,nothing to do with us"

Surely a case can be made here that I am not out to de-fraud since I paid over the phone to their operator via my debit card, its not as if I wrote a lower amount on the payslip and handed it in over the counter?

They are not entertaining any thought that the original operator did input £50 instead of £60 and has placed all the blame onto me with extra cost.

Any help would be much appreciated.

Thanks in advance.

Similar Threads:

**patdavies** · 31st October 2008 10:41

The important point here is not the recording or how helpful/useless the phone operator was, bit how much was actually debited from your account.

If your statement shows £60, then you have evidence of full payment that you can provide to the council.

If it says £50, then it was up to you to sort out as you knew the penalty to be £60.

**crem** · 31st October 2008 11:35

Originally Posted by patdavies

If it says £50, then it was up to you to sort out as you knew the penalty to be £60.

Surely there would be some logical common sense consideration here too pat as why would he ring the payment line and pay £50 out of a £60 fine?

Many people do not check their credit card bill line by line each month (I know I'm not perfect at that all the time) and I would like to think it was reasonable and logical that full payment had been offered. However, I guess with councils and money logic and common sense rarely come into it.

**mankeycat** · 31st October 2008 14:01

Thanks for the input.
With regards to patdavies, I def said £60 to original operator and ASSUMED it was OK.

I pay rent to Rochdale Council sometimes over the phone and it shows up as 'Rochdale MBC' on my bank statements.
The parking fine icon

was paid over the phone, and since they work for the Rochdale Council then the payment for the fine shows up as 'Rochdale MBC'.

Payments listed as 'Rochdale MBC' does not show what the payment was for, whether fines or rent.

Thank you.

Ting · 31st October 2008 16:56

Some clarifications and some questions if i may.

1/. The demand for £40 is a 'Charge Certificate'? yes or no? date?

2/. If so then there is a while before you will see a bailiff icon

.

3/. Have you received an 'Order for Recovery'? it doesn't sound like it yet.

4/. Is the phone line you called dedicated to pcn icon

payments or for others as well. Is it listed on the PCN? (obvious where i'm going with that but whether it is gonna be an acceptable ground to overturn the forthcoming OfR is dubious at the moment).

5/. What date was the original PCN and do you still have a copy?
-
let's see what we can do with this - if anything - bit unusual.
-

**mankeycat** · 1st November 2008 02:00

SUCCESS

I telephoned the Complaints Department of the Rochdale Council this afternoon, laid out my case to them and they promised to look into it.

I recieved a call WITHIN the hour from a Supervisor from the Parking Enforcement who told me that they now consider the case closed and I do not owe any outstanding monies, she apologised that matters had proceeded so far and common sense logic was not applied in this case. She admitted that there may have been a misunderstanding with the original operator when taking the payment, and said that a memo would be issued to all involved. She even said that it was a good thing that I stuck my principles in this case and queried the outstanding money.

Although I am not sure that there will be a memo, but I am glad somebody somewhere finally saw some sense. I suppose that if one does not get anywhere in these cases then one must complain OUTSIDE the parking channels/procedures.

I would like to thank everyone for their input.

THANKS

**Al27** · 1st November 2008 14:57

Fair play from a council for once.

**crem** · 1st November 2008 22:51

Wow! Comman sense prevails!

Thread: Increasing fine

Thread Tools

Search Thread

Increasing fine

Re: Increasing fine

Re: Increasing fine

Re: Increasing fine

Re: Increasing fine

Re: Increasing fine

Re: Increasing fine

Re: Increasing fine