Thread: Comet - Faulty Tumble Drier - Can I return to store and exchange???

Legal rights as a customer?

6 days ago I purchased a tumble drier from comet. I started to use it this weekend and it turns out to be faulty (clothes getting trapped between drum and loud scraping noises from the rear)

I have been into the store, to exchange, like for like, but comet tell me that the drier needs to be seen by one of their engineers to ascertain the condition. Comet mechanics work between the hours of 8am to 6pm monday to friday, hours of which I am at work, making the only available appointment next saturday (weekend appointment).

If the tumble drier is certified as faulty it will be an additional week until I receive a replacement tumble drier, due to work commitments during the week.

Legally can I return the item to the store and swap like for like?????

Upon visiting the store, the girl at the checkout stated that they do not accept large appliance returns in the store, due to a lack of test equipment, but whilst there I witnessed her access the serviceability of items such as ipod docking stations and kettles etc. Both of which she did not check the working operation with any test equipment???????

I am confused as she accepted returns without testing, but will not accept my tumble drier as its only 6 days old, when I only want a like for like exchange.

I really do not want to wait 2 weeks for a replacement tumble drier as I am not at fault its ridiculous, plus it's difficult to dry clothes in this weather without having the heating on all day and night.

I am an engineer and I do believe i've diagnosed a genuine fault, and have also follwed all instructions for installation and set up.

Any help would be appreciated before i throw the faulty tumble drier through comet's window!!!!!

Thanks in advance

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Hiya Gilesy24

I think the reason no one has given you help is because this is posted in the wrong forum.

I am sure if you post in the comet forum you will get some answers from people who have been in the same situation as you.

Do not post this in another forum as you will have 2 threads going i will message a moderater and get them to move this thread.

Sorry i cant be of any more help myself.

Regards

Leon

there you go gilesy24 that was quick thanks saintly_1 now you should get some help.

Regards

Leon

hi , i'm a domestic appliance engineer , I take it , its a hotpoint tumble dryer
whats your model number - VTD00 or something if so these dryers are crap

been to many of them , scraping noises clothes getting caught in between drum and front

tell them you have lost faith in Hotpoint if it its a Hotpoint and want another make