Jump to content


  • Tweets

  • Posts

    • Hi, I am a local authority tenant and was in a 3 bed house. At the end of last year, my last child moved out and so did my spouse as we are now going through a divorce which meant that I was in the house alone and decided that I needed to downsize not only for myself but to offer the property to a family that needed it. I registered on the local authority housing bidding site as i was asked to do and I was accepted and given a priority banding as I was downsizing and they were desperate for my house. I have been extremely lucky and after about 6 weeks was accepted for a new build from a housing association via the housing gateway. I viewed the property 2 weeks ago and had to sign the tenancy last week when they were doing bulk signups for the houses and that is the day I moved. In between viewing and sign up, I contacted my current local authority landlord and asked how I give notice as I had been accepted for a property I had bid on and was moving.  The lady told me how to do it online and then said that I needed to give a full weeks notice which wasnt a problem as I had enough time.  (I was also told a weeks notice was what i would need to give by another staff member about a month ago when I phoned up for another housing related question.  I dont have any of this in writing.) I have now moved, handed back the keys and I am now being told that I need to give 4 weeks notice which I cannot afford. I hav e spoken to the council again explaining that I was told a week and that to be honest, if I knew they were going to charge me 4 weeks I would not have been able to move and would have stayed in the other house.  I thought I was doing the right thing. They said that calls are recorded and they asked me when I called in and was told a week and they would listen to the telephone conversation and if it was correct what I was told, they would see what they could do to reduce the notice period. They have now emailed me back and said that they have listened to the conversation and the lady said 4 weeks notice and I am liable for 4 weeks rent.  Now I may well of misheard her when I thought she said a full weeks notice she may have said 4 weeks notice but I am sure she said a full weeks notice and i was told a week by another member of staff a few weeks ago. I have emailed her back and said that I may of misheard but I would like to listen to the phone recording myself.  As yet they havent responded. I think its unreasonable for them to make me give 4 weeks when I had to sign the new tenancy with little notice or loose the property.  And it was all done through their gateway, and they will have a tenant in there pretty much straight away getting rent from them. I am on a very low income, I am on my own, I have serious medical issues and I am really getting myself stressed out over this. Any advice would be so appreciated.  Can I insist they let me listed to the recording? RH  
    • Susan Crichton is at the Inquiry today. She seems to have trouble remembering a lot of things but seems to find it easier if it's something that shows her in a good light.
    • Send them a letter of claim straightaway. No point hanging around. Given 14 days in the letter of claim and if they haven't paid you by then, issue the claim on day 15. The amount of time is more than adequate for them to get going. Post your draft letter of claim here. A look at. Then log onto the MoneyClaim website and start preparing your claim and post your particulars of claim here for us to have a look at. Don't bluff. No point in it.
    • That's what we thought, but the store manager is inferring that, as the jeweller we used was not a member of the NJA, no one  would give what he said, any credence. The Jeweller we used is in fact, a long established, well respected company, with 2 store and rather than just being a retailer, they craft the most exquisite jewellery inhouse!  I wish my Fiancé would have bought from them rather than H Samuel! Do you think we do need to get another report from and NJA accredited Jeweller ?
    • Really pleased that you won. UKPC know that you have supremacy of contract but still they persist because so many motorists blindly pay them.   Muppets.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Is This Fraud?


Mossycat
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5654 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I've worked in the Insurance Industry for years, specialising in motor claims and I still cannot decide if the following is fraud.

 

A 17 year old, who holds a full driving licence, buys a car, a total scrapper (but bought before it is scrapped) and stores it in a garage. Therefore the item exists (that's one condition of insurance).

 

It has no MOT and no tax (it doesn't need either because it isn't going to be used). The V5 is received and it is declared SORN.

 

Insurance is taken out by the 17 year old, in their name. Because it's an old car, low insurance grouping, has a very low value etc the premium is quite reasonable.

 

Skip forward 4 years, the car is still in the garage, every year the SORN was updated and every year the policy was renewed. The policyholder never used the car and travelled by public transport.

 

Just after their 21st birthday the policyholder buys a 'real car', scraps the one in the garage and arranges insurance, claiming 4 years No Claims Discount.

 

Is that fraud?

 

The property (original car) did exist, the policyholder was the registered owner and had insurable interest in it. As such they are entitled to insure it on whatever basis they want to (ie TPFT or Fully Comp).

 

MY understanding is that a no claims discount is a discount for having a policy and NOT making a claim, since a policy has been in force and a claim has not been made then as such they are entitled to the discount and no fraud has been committed.

 

Not everyone in the office agrees, their arguments are that it was done with the sole purpose to get a no claims discount to which they were not entitled and thus to save money on the cost of the premiums when they actually bought a real car to drive, and therefore have defrauded the insurer.

 

Since Insurers only ask for MOT docs in the event of a claim they would not see there wasn't one, an MOT is only a condition of a policy IF the car is to be used on the road.

 

I say it's playing the system and as such is within the rules.

 

Anyone?

 

Mossy

Link to post
Share on other sites

I wholly 100% agree with you MC. Whilst I can see that the insurers would be aggrieved at this in many ways, the lad has done nothing wrong whatsoever, and has answered every question honestly.

 

Although - clearly not my area!! :)

Edited by MrShed
Incorrect info!

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

Link to post
Share on other sites

Fraud can be defined as

 

For practical purposes fraud may be defined as the use of deception with the intention of obtaining an advantage, avoiding an obligation or causing loss to another party.

 

The key word is DECEPTION imo.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

Link to post
Share on other sites

Fraud can be defined as

 

 

 

The key word is DECEPTION imo.

 

That's exactly their argument "For practical purposes fraud may be defined as the use of deception with the intention of obtaining an advantage, avoiding an obligation or causing loss to another party"

 

That an advantage was gained, well yes it was I accept that, that's why they did this.

 

However, I still argue that since the premiums were paid and no claim was made then the advantage is not fraudulent, nor did they deceive anyone in insuring something that existed.

 

Mossy

Link to post
Share on other sites

Precisely - deception did not occur IMO. An advantage was gained, but if you want to extrapolate that argument, an advantage is gained in every consumer action, otherwise the consumer would not perform the action. It really is the deception word that is key.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

Link to post
Share on other sites

I'm not so sure this is above board. Insurance is a special case, and a customer has an obligation to volunteer relevant information.

 

However, I don't think it's fraud in the criminal sense, just a breach of contract, and third party cover cannot be voided as I understand it.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

Link to post
Share on other sites

I'm not so sure this is above board. Insurance is a special case, and a customer has an obligation to volunteer relevant information.

 

However, I don't think it's fraud in the criminal sense, just a breach of contract, and third party cover cannot be voided as I understand it.

 

Agreed, so the policyholder states it's off road and wants to insure it, there is an element of risk that a third party may be injured (OK it's very remote and highly unlikely), also a fire or a theft could occur.

 

The policyholder then decides to 'play the game' a bit more and states that they have bought the car to do up, but funnily enough never gets around to it in 4 years. Nothing wrong with that.

 

I don't see why it's breach of contract though?

 

Mossy

Link to post
Share on other sites

I agree with you MC.

 

I have been thinking about this anyway and I'm not even so sure its saved him much money....maybe you can clarify the figures involved MC(if you can!). I'm thinking that the cost of the car itself and four years premiums will almost certainly have outweighed the NCD....

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

Link to post
Share on other sites

We looked at a few cars and obviously picked the worst case scenarios, in one the policyholder was better off to the tune of £5700.

 

I fully accept that this was a one-off scenario, the car in question was high-powered and out of the price zone for most people (let alone 21 year olds).

 

It got even better when an underwriter told us that the policyholder could insure the car for year one on a TPFT and basis and then drop it to fire and theft only (£20 per year) for years 2 3 and 4.

 

Guess what, the NCD is allowable on the whole 4 years!!!!!!!

 

Mossy

Link to post
Share on other sites

£20 per year!?!?!?? Bloody ell thats cheap!! :)

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

Link to post
Share on other sites

Yes but it's a fire and theft policy ONLY.

 

The biggest element of a motor insurance policy is the third party risk (ie personal injuries), since this is not covered the insurance premium drops dramatically.

 

Only condition imposed is it must be secured in a locked garage (which for the hypothetical case this is we agree that it would be).

 

Mossy

Link to post
Share on other sites

Interesting thread. I know of a case where a collector bought a car and also had it off the road for 3 years so they could undertake restoration work. They insured it since there was a possibility that it could be stolen or destroyed in a fire (eg during welding work), although as in this case they knew it would not be on the road (hence no tax and declared this to the DVLA). Both cases are similar and neither involve fraud (as defined above) since there were legitimate reasons for taking out the insurance and the provisions of the insurance contract were fulfilled, no breach was made in what the insured did with the vehicle. Indeed one could argue that the risk for the insurance company was lowered since the vehicle was not being driven! In both cases the insured informed the DVLA so there was do deception.

 

I believe the court would look at the provisions of the insurance contract, I cannot see any basis for fraud given there was still an insurance risk (i.e. fire/theft) associated with having the vehicle garaged. The premiums were paid and there has been no loss to the insurance company, their provision of a no claims discount stands since a claim was not made and hence the risk is arguably lower. The insurance risk comprises of all elements of the insured risk and given it is not segmented (i.e. fire, theft and collision/damage/driving liability) there would be no case to answer.

Link to post
Share on other sites

The fire and theft would remove any last doubt that it was fraudulent. It is plainly obvious that he was not driving the car if it was FT only - therefore, it is the insurers own system that is allowing the NCD and all relevant information was obvious.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

Link to post
Share on other sites

Yeah that was my take on it.

 

The other side argue that the policyholders sole intent was to gain an advantage in financial terms on the no claims discount savings later years when they had a 'real' car to drive, and this advantage was gained in a fraudulent way (as quoted by MrShed). Since a no claims discount is not dependent on actually driving a car or even having a car on the road I fail to see their point.

 

Mossy

Link to post
Share on other sites

The fire and theft would remove any last doubt that it was fraudulent. It is plainly obvious that he was not driving the car if it was FT only - therefore, it is the insurers own system that is allowing the NCD and all relevant information was obvious.

 

Agreed.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

Link to post
Share on other sites

Thanks to everyone who contributed.

 

I would add that it was a 'friendly' argument in the office which has been simmering away for ages, problem is nobody was putting any fresh views into it, hence why I posted here.

 

I'm going to declare my side the winner when I get in on Monday morning.

 

Mossy

Link to post
Share on other sites

I see no fraud. However I do see the potential for a breach of utmost good faith.

********************************************

Nothing in this post constitutes "advice" which I may not, in any event, be qualified to provide.

The only interpretation permitted on this post (or any others I may have made) is that this is what I would personally consider doing in the circumstances discussed. Each and every reader of this post or any other I may have made must take responsibility for forming their own view and making their own decision.

I receive an unwieldy number of private messages. I am happy to respond to messages posted on open forum but am unable to respond to private messages, seeking advice, when the substance of that message should properly be on the open forum.

Many thanks for your assistance and understanding on this.

Link to post
Share on other sites

I see no fraud. However I do see the potential for a breach of utmost good faith.

 

Arrrrrrrrrr - I have had a lot of experience with respect to "breaches of utmost good faith" ; Barlaycard, Amex, HSBC, A&L................. worth FA mate!

 

What planet are you on?

Link to post
Share on other sites

I see no fraud. However I do see the potential for a breach of utmost good faith.

 

Whyso Bernie?

 

The policyholder was perfectly entitled to insure the property, the insurer accepted the risk and as a reward for not making a claim they allowed a no claims discount.

 

Mossy

Link to post
Share on other sites

Whyso Bernie?

 

The policyholder was perfectly entitled to insure the property, the insurer accepted the risk and as a reward for not making a claim they allowed a no claims discount.

 

Mossy

 

Because a reasonable insurer, having been advised that the owner of the vehicle had no intention of driving the vehicle on the road (if this was the case) may have declined to provide insurance.

 

(Having said that and thinking again, my recollection is that the duty to disclose material facts does not extend to those which reduce the risk. It does to facts which would influence whether or not to accept the risk and if the fact that the car was SORN would have influenced the insurer and was not declared, there could be an issue.)

********************************************

Nothing in this post constitutes "advice" which I may not, in any event, be qualified to provide.

The only interpretation permitted on this post (or any others I may have made) is that this is what I would personally consider doing in the circumstances discussed. Each and every reader of this post or any other I may have made must take responsibility for forming their own view and making their own decision.

I receive an unwieldy number of private messages. I am happy to respond to messages posted on open forum but am unable to respond to private messages, seeking advice, when the substance of that message should properly be on the open forum.

Many thanks for your assistance and understanding on this.

Link to post
Share on other sites

Because a reasonable insurer, having been advised that the owner of the vehicle had no intention of driving the vehicle on the road (if this was the case) may have declined to provide insurance.

 

(Having said that and thinking again, my recollection is that the duty to disclose material facts does not extend to those which reduce the risk. It does to facts which would influence whether or not to accept the risk and if the fact that the car was SORN would have influenced the insurer and was not declared, there could be an issue.)

 

 

Ooh that's a new take on it (ie one that hasn't come up in the office).

 

OK I'd counter that by saying the policyholder does not have to disclose anything not asked that reduces the risk.

 

Furthermore, the car was legally off road, years 2 and 3 were insured fire and theft basis only and kept in a locked garage (as per condition of policy). It is reasonable to expect that a reasonable person would assume that a car insured fire and theft only is not in use.

 

Accordingly there was no breach of utmost good faith.

 

Mossy

Link to post
Share on other sites

I agree Mossy.

 

The u/w had all the information needed.

 

It ALWAYS comes back to "reasonable person" doesn't it?!

 

The Insurer will argue that the p/h should have disclosed the material fact that the car was not in use as it would affect the risk/premium, etc (as you know).

 

Was this an innocent non-discloure as far as the ph was concerned (i.e. did the p/h deliberately withold information in an effort to gain a benefit (in this case a lower premium))?

 

Hmmmmmm

 

Link to post
Share on other sites

I don't think this is fraud, because NCD places no requirement upon actual usage, - ie the amount that you use it. In this sense it's a pretty bad rating factor, but until the ability to collect data becomes far more robust (which I think is basically impossible) it's all we have.

 

 

For example who has 'earnt' their NCD more, a 30 year old housewife who only uses the car about 2000 miles a year to pop to the shops and run the kids to school in the same town, or a 30 year old sales rep who does about 18000 miles a year. It would take the housewife 6 years to build up the sort of experience that the sales rep has in 1, but her NCD is just as good. This is why mileage rating is never linear (ie it doesn't cost you 6 times as much to drive 18k mi a year as 2k mi a year even though you use the car more) because people who drive a lot of miles gain experience very quickly (also they are likely to use the roads differently, ie motorways that are much 'safer' risks).

 

 

A few years ago Direct Line started offering full NCD building to named drivers. This I thought was an abuse of what NCD was supposed to represent (and fundamentally changed the way it works). For example you could have a named driver that was an equal user, or one that only used it a couple times a year.

 

 

Other problems with NCD include how long you have been driving. For example you could have a 22 year old who has 3 years NCD because they have been driving for 3 years without an accident, or a 35 year old with 6 years NCD because they had an accident 7 years ago. They could have driven for 15 years and had say 5 accidents in that time (1 every 3 years) - who's NCD should be 'worth' more?

 

 

It hurts when people play the system because it messes up the data we use to price the risk, but at the moment NCD places no demand upon usage, so it's not fraud. (A better factor would be to declare the number of miles driven without a claim).

Link to post
Share on other sites

so what about the situation where a car is being restored? It will be off the road, no tax but insured against the possibility of theft & fire. Is this fraud then?

 

One would have to provde that in the case by the OP the insured deliberately paid insurance to gain a no-claims advantage and subseuqnelty reduce his/her premiums when he/she came to insure a vehicle. I do not think it would wash personally. How could it be proven? They would also have to quantify loss = not easy

Link to post
Share on other sites

The u/w had all the information needed.

 

It ALWAYS comes back to "reasonable person" doesn't it?!

 

No it's a "prudent insurer" when it's an issue of material fact. Different test altogether. (MIA 1906 s1-21)

 

so what about the situation where a car is being restored? It will be off the road, no tax but insured against the possibility of theft & fire. Is this fraud then?

 

One would have to provde that in the case by the OP the insured deliberately paid insurance to gain a no-claims advantage and subseuqnelty reduce his/her premiums when he/she came to insure a vehicle. I do not think it would wash personally. How could it be proven? They would also have to quantify loss = not easy

 

The fact of restoration is a material fact that would have to be disclosed to insurers - it increases the fire risk (among others).

 

Proof of loss is not required for breach of utmost good faith.

********************************************

Nothing in this post constitutes "advice" which I may not, in any event, be qualified to provide.

The only interpretation permitted on this post (or any others I may have made) is that this is what I would personally consider doing in the circumstances discussed. Each and every reader of this post or any other I may have made must take responsibility for forming their own view and making their own decision.

I receive an unwieldy number of private messages. I am happy to respond to messages posted on open forum but am unable to respond to private messages, seeking advice, when the substance of that message should properly be on the open forum.

Many thanks for your assistance and understanding on this.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...