Thread: Barclaycard (M.Stanley) no response to CCA request - what next?

Once the 12 days are up they are in default and you could cease payment if you wanted to.

However, ceasing payment is likely to annoy them somewhat and regardless of the rules or the guidelines you could well end up with a default on your file which is liable to cause some problems.

I think that in your situation I would write a very straightforward 'I sent the request to you on xx/xx/xx, signed for in your offices on xx/xx/xx. You are now in default of my request so please comply immediately.' There are non-compliance letters around the site if you prefer but I actually think they're just as likely to take notice of something in your own words rather than something quoting a lot of legal jargon which they have to suspect has been copied off a site like this.

It's not at all unusual for CCA requests to apparently be ignored, especially if they don't actually have a copy of the agreement ...

would i be better waiting for another 30 days before replying. By which time they have reached criminal default ?

edit: yes I would

Actually the 30 day criminal default no longer applies, so I would write now in your circumstances.

Hi Major P and welcome to CAG.

You'll have to get used to late replies and being ignored - it goes with the territory.

Read here - http://www.consumeractiongroup.co.uk...no-longer.html

Originally Posted by MajorPaine

UPDATE

No response to my second letter, this is most frustrating.

I'll write to them explaining they are in default and stop payments, hopefully that will spur them into action....

Well they will certainly notice if you stop payments..........

Hi MajorP,

Adapt and send this back to them:-

Dear Sirs,

Account Number: XXX

Re; your recent reply to my request under section 77-79 of the Consumer Credit Act 1974

I note that you have replied to the above by sending a copy of your companies current terms and conditions I must inform you that this is not sufficient to comply with the request and that your company is still in default under the act.

To clarify, just sending the terms and conditions is a breach of the Act and Regulations as, apart from the information that the Regulations provide that you may exclude, the copy must be a "true copy" of the agreement.

This breach of the agreement can be demonstrated as follows;

As you will know section 180(1) (b) authorises, "the omission from a copy of certain material from the original, or the inclusion of certain material in condensed form." This refers to statutory instruments made under the heading Copies of document regulations and in this care in particular to SI 1983/1557.

Before leaving section 180 there are two other sections that should be remembered these are:

Section 2(2) (a) A duty imposed by any provision of this Act (except section 35) to supply a copy of any document is not satisfied unless the copy supplied is in the prescribed form and conforms to the prescribed requirements;

And more importantly

Section 2(b) A duty imposed by any provision of this Act (except section 35) to supply a copy of any document is not infringed by the omission of any material, or its inclusion in condensed form, if that is authorised by regulations.

You will see that this quite clearly states that whilst certain items may be left out of the copy document the rest of the document must be in the form and contain all items as prescribed by the regulations.

Turning to the regulations regarding what may be omitted from these copies these are contained with SI 1983/1557.

The regulations state:
(2) There may be omitted from any such copy-
(a) any information included in an executed agreement, security instrument or other document relating to the debtor, hirer or surety or included for the use of the creditor or owner only which is not required to be included therein by the Act or any Regulations thereunder as to the form and content of the document of which it is a copy;
(b) any signature box, signature or date of signature (other than, in the case of a copy of a cancellable executed agreement delivered to the debtor under section 63(1) of the Act, the date of signature by the debtor of an agreement to which section 68(b) of the Act applies);

It is quite clear what can be omitted from the copy document, this again asserts that all other details of the agreement should presented in form and content as required by the regulations.

The requirements of the Agreement regulations 1983/1553 are very explicit in describing the form and content of an agreement and this as I have demonstrated also applies to the copy of any such agreement with the above mentioned proviso.

Nowhere within these regulations does it state that part of the agreement can be presented on a separate document headed terms and conditions.
It does state that all terms and conditions should be within the agreement document and is explicit of the form in which it is presented.

I hope this explains why your reply was unacceptable. I await a True copy of my agreement and would remind you again that, whilst the request has not been complied with, the default continues.

Yours faithfully