Can you claim a 2nd time?

**upsy_daisy** · 21st October 2008 23:40

just wondering if they payed you out once can you claim again for further charges since payout?

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**dx100uk** · 22nd October 2008 00:37

yes

dx

**upsy_daisy** · 22nd October 2008 00:44

Originally Posted by dx100uk

yes

dx

really wow how do i start i dont need my statements as they sent them anyway cause i have disputed it.
the story so u know

we moved 12months ago took all the paper work into RBOS so they knew and that was it they rang us to say something wasnt right they was righting to us but we didnt respond then turns out they lost our new details so all our papers went to our old address so i tell them everything over the phone again and thats it we havent used the account at all for paying in or withdrawing just left it be then i get a letter from some debt collectors icon

saying they demand just short of a thousand pound wtf

i tell them i want proof and i get all my statements from wen i signed with the bank there is 900quid of charges from them again..i havent used the account so where do i go from here?

**Tilly** · 22nd October 2008 17:05

Hi Upsy Daisy

If you have all your statements, you need to send your prelim together with
a schedule of charges giving them 14 days to reply.

2. Letter - Preliminary approach for repayment.

Tilly

**upsy_daisy** · 22nd October 2008 17:07

Thank you so much im looking forward to this there gonna love me..NOT honnest

where can i find the calculater that adds it all together to what im intitled to

**Tilly** · 22nd October 2008 17:39

Here you go try this one, dont forget interest icon

is not added until the court stage,

iCalculate

Tilly

**upsy_daisy** · 22nd October 2008 17:52

thank you
my husband has just said we cant claim a 2nd time

also ive come accross summit on my statements i havent a clue what they are it says
D/D policy admin icon

service

**upsy_daisy** · 25th October 2008 03:23

letter sent today recorded and signed for..

**upsy_daisy** · 2nd November 2008 20:57

Ive had a reply back from them yesterday and

1 letter says we are not willing to go into details with you regarding this as the address doesnt match where you are now to where the bank was started so we have forwarded this to the account default department

letter 2 says.. from the default department we are sorry you are unhappy please give us 10days we will be back incontact..

now what do i do yes we have moved but we have been in god knows how many times to changed the address and they still havent done this?? also do i give them 10days or wait till my 14days are up and move on
please any help

**upsy_daisy** · 6th November 2008 01:31

I got a reply from my Preliminary approach and they are saying please give them 10days to look into this now do i give them 10days or do i just send the next letter out (letter before action) when the original 14days would be up which is the end of this week

**sea-sidelady** · 6th November 2008 01:33

Keep to your time scales. As soon as your 14 days are up, send the lba icon

.

**upsy_daisy** · 6th November 2008 02:14

Originally Posted by sea-sidelady

Keep to your time scales. As soon as your 14 days are up, send the lba icon

.

Ok thanking you x

**upsy_daisy** · 27th November 2008 20:13

Ive hit a problem and need help please.
Ive recieved a letter saying although they will look into my case my address doesnt match the one on the account (we moved) so i went into my local office alothough ive done this more than once(they lost it) they say today that i cant change anything at my local bank because its with a creditiors so no longer anything to do with them so im kinda buggerd arent it?? there is no way i can change my address so they match i did live there we moved 12months ago i did change it and they have lost it and now cause its with a company they wont change it for me seems conviniant please help?

**upsy_daisy** · 28th November 2008 00:27

can anyone help me please

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