MINT taking the P***!!!
Got a letter today from Mint 3 weeks after I sent the initial letter. It reads:
I am sorry you have found cause to contact us regarding default charges that have been applied to your account, however I welcome the opportunity to address the issues you have raised.
MINT has always been to committed to ensuring that customers understand our charges and fee levels, which were clearly and consistently communicated to our customers as part of our published tariff of charges.
Whilst we disagree with the Office of Fair Tradings's legal position on credit card default charges, we have loweverd our late payment and over limit fees for credit cards to £12 with effect from 28th June 2006. However, it is not our policy to refund late payment or over limit fees that were cahrges previouslt at a higher level at the time that the fee wa incurred and therefore all previous charges will stand.
Miss B**, I trust my letter to you has clarified our position. If after 8 weeks from the date of this letter you remain dissatisfied then you can refer your case to teh Financial OmbudsmanService. A leaflet was sent to you on 5th June explaining how the Ombudsman works and providing contact details.
Yours Sincerely
Scarlett Kemp
It was only for like £120, should I persue it?
***Have sent of stage 2 letter anyway as couldnt find anything else that told me what to do!!!***
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