can anyone help.....i sent a letter to Abbeyicon requesting back-dated statements. they sent me from june 2005 to june 2006, and the rest of the statements that i required would follow on within the next 2 weeks. they said there would be a £10 charge for this service which i agreed to.
but today i got a letter stating "The information you have requested is no longer held on our systems and therefore, an administration fee is required, the fee will be as follows:-
£5.00 for 1 monthly statement which has been archived
£10.00 for multiple monthly statements which have been archived.
and they have enclosed a form for me to fill in if i want to go ahead."
can anyone advise me as what to do please.

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