Basic Account Holder
Cagger since : May 2008
Posts : 151 (0.05 post per day)
Re: Scottish Power - PrePayment Meters - Disabled
They will only ever put court costs on a prepayment meter if they have gone in under a warrant. I used to work with these guys for one of the big ones. It was my job to justify prepayment debt before setting it on the meter after warrant. I am also sure that there is some regulation out there which deems a prepayment meter as unsuitable for someone who is disabled. I knew that we were not allowed to process a warrant if the customer was classed as "vulnerable".
Whenever things got difficult they would not investigate overestimates and also have o
put me on pre payment meters, including court costs.
If the prepayment meters were there when the customer moved in they should have sent a new prepayment card through the post which should have resetted all of the meters and wiped any previous debt from owner.
Once again - gas / electricty? My area of expertise is great in gas and I know enough about electricity to send any energy company with their tale between their legs. The good thing about prepayment meters is that if they were there before you moved in you should not in most circumstances owe any debt to the gas companies.
If you pay on a key, smartcard for electric then all of your payments will be kept on file with meter readings. If you pay on a token card then then the payments will be kept on file but not the readings.
For gas all payments are kept on file with readings. Give us some more information so we can help you out.