Thread: Woodwa5 & Natwest PPI

As Karen says, it is payment protection insurance and Natwest have obviously added it to your account without your knowledge or consent. Very bad practice and I'd like to see them justify such an action in court.

In your S.A.R - (Subject access request) you can request a true copy of the application form as signed by you, a true copy of the Credit Agreement, a transcript of the sales conversation if it took place over the telephone and all statements relating to all payments made on the account.

Even if you had discussed the PPI product with the NatWest loan person, they were still obliged to provide with sufficient info to help you make an informed decision as to whether the product suited your personal circumstances, the costs to you with or without the product, and the availability of other similar PPI from other sources.

Even though your loan dates back to 2001, the FSA still provided regulations and guidelines to all lenders which they are legally obliged to adhere to. We can go into this further later on down the line when NatWest have replied to your SAR.

Check this out from the site's ConsumerWiki: PPI It will help you pinpoint exactly which arguments for mis-selling you will use if and when you make your complaint and preliminary request for payment.

Originally Posted by woodwa5

well i wasn't wrong in my last post. I feel I am no nearer a resolution. I have the original signed agreements which i found after beeing mucked around by Natwest for months. I sent an S.A.R stating the usual including asking for details on any PPI (which i know to have been added to both loans). I have just received the following reply:

XXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXX

I refer to your recent letter regarding a complete list of transactions and charges applied to the above accounts under the Data Protection Act 1988.

I confirm that the accounts were opened for internal bank use only and were used solely to hold funds on your behalf prior to the drawdown of your loan. As this was not a customer product charges did not accrue and were not payable on the accounts. Please therefore find enclosed a cheque for £10 in refund of the postal order received.


I would seek clarification on this statement how the heck can accounts be opened for internal bank use only? especially as they purport to be used solely to hold funds on your behalf If they are accounts holding funds on your behalf then you should be entitled to the data on those funds or loans and therefore their refusal to supply information is in contravention of the Data Protection Act 1998.


I only want the PPI details. I have the original credit agreements with the PPI added as a lump sum however i have no idea when they were paid off (both have been). So what should my response be, they are obviously taking the p**s,

Woodwa5

Firstly submit a formal complaint to the Information Commissioners Office......Link here.....

For the Information Commissioners office. (this is an option if the DSAR is not complied with)
http://www.ico.gov.uk/upload/documen...ess_rights.pdf

Information Commissioner's Office - Information Commissioners Office

http://www.ico.gov.uk/upload/documen...lain_final.pdf

Complaints - Information Commissioners Office

Your reply should then be a formal complaint to the Financial Ombudsman Service. Phone them and get a complaint reference number. They will start to fill in a complaint form and send it to you to complete and sign, Then send off the complaint form with copies of all correspondence between you and Natwest every little snippet of mail both ways.

Links that may help with your claim for Mis-sold PPI
Financial Ombudsman Service

http://www.financial-ombudsman.org.u...-insurance.pdf

If natwest have sent back the £10 fee it would indicate they are very reluctant to release any data on you and legally you are entitled to this data. Hence the need to let the Information Commissioners Office know what is happening.


Time to make an issue on this with natwest.

aa