Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

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  1. #1
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    andy099 v The Woolwich

    Hi,just to let you all know I contacted the Woolwich by telephone (01255 477032),(this phone number is for all to use and its their Customer Care number),asking for details about getting a copy of all my old bank statements so I can calculate the charges.I was told this would be a charge of £5.00 per statement which equals £150.00 .I informed them that the maximum they cold charge was £10.00 under the Data Protection Act,the bank agreed after being on hold .
    At the Woolwich branch I had the same problem and the bank refused to take my money ( that must be very unusual for a bank):o ,but they did say they would contact me soon after they had some clarification from their head office.We will see what happens,any help would be appreciated.I will keep you all informed,Many thanks,Andy099 .

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  2. #2
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    Default Re: andy099 v The Woolwich

    welcome and good luck to you!

    I QUESTION THEREFORE I AM!!

    Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you!


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  3. #3
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    Default Re: andy099 v The Woolwich

    I receved a letter today (13/07/06)from Woolwich collections in Manchester informing me of a "Termination Notice" of the bank account.After several tries I succeded in speaking to someone,after informing them that I was disputing the charges,and furthermore,under current banking rules they could not close the account they agreed.
    After another call to the Woolwich in which I was informed that "due to the very hight numbers of people wanting reimbursed for bank charges,all such complaints were being submitted to Barclaysicon Bank head office".I was then informed that as a "goodwill gester"they will send me the bank statemants I require free of charge. I should receve them within a week.


  4. #4
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    Default Re: andy099 v The Woolwich

    Today I receved a huge envelope with the backdated statements I requested ,I think im going to have a busy weekend counting all the charges .Andy099.


  5. #5
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    Wink Re: andy099 v The Woolwich

    Just make sure you don't miss any....


  6. #6
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    Default Re: andy099 v The Woolwich

    KES123
    Current account & Open plan

    Hi I am new to all this and I have just written my DPA letter to the woolwich. At the moment they are about to terminate my account with 900 owing (due to lost of job). I am on Income support so paying this money back will be a nightmare. Does anybody know about something I heard from a friend that states that the courts are going to make things harder for people claiming back their charges? right now that is the last thing i need to hear. I am only claiming for the current account, my open plan is fine so far and I receive my benefit in that account. Is there a possibility that they may decide to close that account? Lots of confusion but willing to give it a go


  7. #7
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    Default Re: andy099 v The Woolwich

    Hi,Firstly my I wish you good luck in your quest,you should read some of the cases againsed the Woolwich and also read the F.E.Qs this will help you.I however advise you to open another account just incase as I think the Woolwich may try and close both your account.Andy099
    (Aqua)Data Protection letter sent 14/07/06 .


  8. #8
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    Default Re: andy099 v The Woolwich

    Well i,ve done all my counting and the Woolwich have taken £1076.03 .I will be looking for it all back.Preliminary letter sent,I eagerly wait for their response .I'll let you all know what happens next .Andy099.

    (Aqua) Data Protection Act letter sent 14/07/06 .
    (Woolwich)Preiminary letter sent 21/07/06 .


  9. #9
    Mumofthreeboys
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    Default Re: andy099 v The Woolwich

    Quote Originally Posted by kes123
    KES123
    Current account & Open plan

    Hi I am new to all this and I have just written my Data Protection Act letter to the woolwich. At the moment they are about to terminate my account with 900 owing (due to lost of job). I am on Income support so paying this money back will be a nightmare. Does anybody know about something I heard from a friend that states that the courts are going to make things harder for people claiming back their charges? right now that is the last thing i need to hear. I am only claiming for the current account, my open plan is fine so far and I receive my benefit in that account. Is there a possibility that they may decide to close that account? Lots of confusion but willing to give it a go
    They can't close your account if it's in dispute!!!


  10. #10
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    Default Re: andy099 v The Woolwich

    Hi ,mumofthreeboys ,Iv already informed the collections dept at the Woolwich that the account is in disputeicon,and they know they cant close the account .Thanks for the help .Andy099



    (Aqua) Data Protection letter sent 14/07/06 .
    (Woolwich)Preliminary letter sent 21/07/06 .


  11. #11
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    Question Re: andy099 v The Woolwich

    Help !!,Iv just found out the Royal Mail lost my Preliminary letter to the Woolwich .I have however had some dialog with the Barkleys head office.Today I receved a letter offering me £515.00 in Full and finalicon settlement (its that or nothing).I have informed them I would accept their offer as a part settlement whoever,this was unacceptable to the Woolwich
    Should I resend my Preliminary letter that got lost or now send a L.B.A letter? Any ideas!!! I would be gratefull for any guidance ,Andy099.

    (Woolwich)Preliminary letter £1076.03 sent 21/07/06 lost by Royal Mail.
    9/8/06 £515.00 offered = refused.
    (Capilal one G/F)Preliminary letter £160.00 sent 2/8/06 .
    (Aqua) Data Protection letter sent 03/08/06 .
    (Capital Oneicon)Preliminary letter £160.00 sent 8/8/06 .




  12. #12
    Mumofthreeboys
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    Default Re: andy099 v The Woolwich

    Quote Originally Posted by andy099
    Help !!,Iv just found out the Royal Mail lost my Preliminary letter to the Woolwich .I have however had some dialog with the Barkleys head office.Today I receved a letter offering me £515.00 in Full and finalicon settlement (its that or nothing).I have informed them I would accept their offer as a part settlement whoever,this was unacceptable to the Woolwich
    Should I resend my Preliminary letter that got lost or now send a L.B.A letter? Any ideas!!! I would be gratefull for any guidance
    Have the PO told you the letter was lost??


  13. #13
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    Default Re: andy099 v The Woolwich

    Hello Mumofthreeboys,yes,the Royal Mail have informed me that the mail is lost.
    (Woolwich)Preliminary letter £1076.03 sent 21/07/06 lost by Royal Mail.
    9/8/06 £515.00 offered = refused.

    (Capilal one G/F)Preliminary letter £160.00 sent 2/8/06 .
    (Aqua) Data Protection letter sent 03/08/06 .
    (Capital Oneicon)Preliminary letter £160.00 sent 8/8/06 .



  14. #14
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    Default Re: andy099 v The Woolwich

    Andy did you decline their offer via writing or telephone. If you did this by phone i would send a letter out declining this and again demanding Full and finalicon settlement and give them 7 days.

    If you have already done this the the lbaicon with schedule is the next step.

    Fingers crossed for ya

    Voddie xxx

    You cant scare me Mr Bank manager i have children

  15. #15
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    Default Re: andy099 v The Woolwich

    Andy did you decline their offer via writing or telephone. If you did this by phone i would send a letter out declining this and again demanding Full and finalicon settlement and give them 7 days.

    If you have already done this the the lbaicon with schedule is the next step giving them 14 days to payup.

    Fingers crossed for ya

    Voddie xxx

    You cant scare me Mr Bank manager i have children

  16. #16
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    Default Re: andy099 v The Woolwich

    Andy did you decline their offer via writing or telephone. If you did this by phone i would send a letter out declining this and again demanding Full and finalicon settlement and give them 7 days.

    If you have already done this the the lbaicon with schedule is the next step giving them 14 days to payup.

    Fingers crossed for ya

    Voddie xxx

    You cant scare me Mr Bank manager i have children

  17. #17
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    Default Re: andy099 v The Woolwich

    oh dont know what happened there it took ages to load up and then there was lots of the same message posted ....oppssssss.....couldnt find a delete button on edit either....mmmmmm must stop flushing head down loo with bleach in

    You cant scare me Mr Bank manager i have children

  18. #18
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    Default Re: andy099 v The Woolwich

    You should be able to claim on your lost mail too?!


  19. #19
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    Talking Re: andy099 v The Woolwich

    Hi vod,thanks for your advise,i think the website went wonky.I'll have a vod for you later ,Andy099 .
    (Woolwich)Preliminary letter £1076.03 sent 21/07/06 lost by Royal Mail.
    9/8/06 £515.00 offered = refused.
    (Capilal one G/F)Preliminary letter £160.00 sent 2/8/06 .
    (Aqua) Data Protection letter sent 03/08/06 .

    (Capital Oneicon)Preliminary letter £160.00 sent 8/8/06 .



  20. #20
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    Default Re: andy099 v The Woolwich

    Hi thailand,I have been in touch with the Royal Mail about the lost letter,thanks.Andy099
    (Woolwich)Preliminary letter £1076.03 sent 21/07/06 lost by Royal Mail.
    9/8/06 £515.00 offered = refused.
    (Capilal one G/F)Preliminary letter £160.00 sent 2/8/06 .

    (Aqua) Data Protection letter sent 03/08/06 .
    (Capital Oneicon)Preliminary letter £160.00 sent 8/8/06 .




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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE