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I need copies of my Barclaycard statements from a couple of years ago until I closed the account, I called customer services today and they said I would have to pay £3 per statement, and they could only access the last 6 months of statements - which is nil since I have had the account closed for longer than 6 months.
I quoted £10 maximum, and they said I have to write to them. I have looked this up and it is a Subject access request.
I don't need the statements due to charges, can I still request them under the Data Protection Act, I have altered the template letter as it says that statements are not covered under DPA.
Should I be requesting details of charges instead and then they will send me the full statements for the £10 fee? However I am certain that I was never charged anything as I paid off every month..
You're not entitled to copy statements under the DPA. If you request details of the charges they may well send you statements but they're not obliged to. Providing copy statements is a service, for which they are entitled to make a charge.
Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.
"Some people say The Stig chews on spark plugs and drifts while walking. Some say he is terrified of ducks, and that there is an airport in Russia named after him. All we know is that he is really barracad from The Consumer Action Group" - Jeremy Clarkson (allegedly)
You're not entitled to copy statements under the Data Protection Act. If you request details of the charges they may well send you statements but they're not obliged to. Providing copy statements is a service, for which they are entitled to make a charge.
Hi Barracad,
I see.. thanks for that.
Perhaps I should just pay the £3 per statement therefore not risking a long wait with nothing provided..
The Indian customer service call centre didn't say that the statements were not included in a £10 SAR though..
Would a UK based telephone number etc be able to provide me with the statements I need i.e. Indian call centre say they can only look at past 6 months of statements..
Called a UK number on saynoto0870 and explained the problem.. nice lady in the UK is sending me the statements I need.. she didn't mention a charge and said they would arrive in 10 days so I was very happy to leave it at that!
Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.
SAR and Full Statements ?
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Originally Posted by barracad
