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HSBC have agreed to refund payments already made by me but only as a discount off a loan to cover outstanding original loan (adjusted without PPI). Is this right or should they refund the money directly into my account and re-adjust my monthly payments accordingly.
Hi tell them that they must put you in the position you would have been in if you did not take out the PPI.
So they must send you a cheque for the agreed amount.
You will probably have to sign a new credit agreement without the PPI added on. But make sure that the APR rate is the same as the previous one or lower of course
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HSBC PPI claim
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Re: HSBC PPI claim
