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Just started the ball rolling with Barclays. I originally had put a complaint in against them regarding how they operated my account. I got a letter from from which was crap so i rang to speak to someone who said nothing could be done so go to the financial Ombusman, which i am doing. But whilst i was on i decided to ask for a statement of my charges, She initailly said they can only give me copy statements. I then mention the DPA and she suddenly remebered, funny eh?, She didnt ask for a payment for this and said she will sort this out, I mentioned that she had 40 days to do this. I also got a reference nu,ber form her for this as well. She also gave me a direct number to the complaints dept, bypasses all the dial 1 etc. The number is 0845 609 0806 if it helps anyone. Anyway I will keep th eforum updated on my progress.
Make sure you follow the FAQ's otherwise your claim could be delayed. I would send a DPA SAR from the library, then you also get details like manual interventions on your account. They may try to use them in their defence so it helps get you forearmed. Also only deal with the bank in writing, you can use this in court rather than rely on memory or notes from a telephone conversation.
Also could you please stick to one thread, it helps us follow your progress and offer support and help.
Good luck
Steve
BEFORE starting your claim read through the FAQ's and if there's something you aren't sure of then ask.
If you win, donate to this site
Contents of my posts are purely my own personal opinions, some formed by personal experience and some from research. If in doubt seek qualified legal advice.
Just wanted to say welcome and give quick reply to your post!
I have complaint/s with Barclays also....before I started to claim back charges etc.
They do tell you to get in touch with the financial Ombudsman...but you have to be referred to the ombudsman by Barclays usually....and this is when all other ways of resolving your comlaint have failed.
The ombudsman will probably tell you that until all possible avenues are exhausted with Barclays, they cannot get involved!
I know this seems unfair, I am still dealing with Barclays over my issues that started in Feb this year!
Seems to be that Barclays use delaying tactics, so how long it takes to explore all these different avenues - I don't know!
You don't need to involve the banking Ombudsman to reclaim your charges. (however much the bank wants you to). If you read through the FAQ's it explains exactly what to do
BEFORE starting your claim read through the FAQ's and if there's something you aren't sure of then ask.
If you win, donate to this site
Contents of my posts are purely my own personal opinions, some formed by personal experience and some from research. If in doubt seek qualified legal advice.
Thx for that BlueSkies, I will also send a request in writing. I'm only using this thread for my claim. I was just saying how i got my initial DPA request, although I admit it was a bit long winded, sorry.
hi people,just reading the threads and noticed the MANUAL INTERVENTION thing,could someone explain exactly what this means,is it when a so called account manager stops some charges or something?
B.of.IRELAND-FINAL RESPONSE RECEIVED(NO OFFER)CLAIM BEING FILED
Capital one-offer received for £240(not even half claim)CLAIM BEING FILED
Barclaycard-offer received for £430(not accepted)CLAIM BEING FILED
For my DPA SAR Request, what is the best way to send it? I was thinkong of normal mail and gettign proof of postage? Also Is the 40day time form the date on my letter? Thx
hi people,just reading the threads and noticed the MANUAL INTERVENTION thing,could someone explain exactly what this means,is it when a so called account manager stops some charges or something?
A manual intervention is where a bank manager looks at your account, decides to/not to charge you a bank charge or makes some other alteration to it. This is vital in uncovering the actual cost to the bank of you exceeding your limit/bouncing a chque/dd.
Most banks are refusing to provide this information which means they would find it very hard to use the information in court. The banks don't want to confirm that the charges are automatic either.
BEFORE starting your claim read through the FAQ's and if there's something you aren't sure of then ask.
If you win, donate to this site
Contents of my posts are purely my own personal opinions, some formed by personal experience and some from research. If in doubt seek qualified legal advice.
Got Acknowledge of my DPA request for list of charges.
They sent the standard response - stating that they will send copies of statements FOC instead of a schedule of charges.
I wont post the letter details as I know its on a few other peoples threads.
The 40 day clock has started as of the 18th (Ends Sun 27nd August) Is It 40 running days or Working Days Though?
Got a letter from 'Mandeep Panesar' @ Barclays saying that they have ordered a copy of my statements and they will be with me shortly.
Do i respond to this letter letting them know how long they have left to comply with my DPA request or do i just wait ntil the 40 day deadline?
Got a letter from 'Mandeep Panesar' @ Barclays saying that they have ordered a copy of my statements and they will be with me shortly.
Do i respond to this letter letting them know how long they have left to comply with my Data Protection Act request or do i just wait ntil the 40 day deadline?
hi,i would be inclinded to just wait for the deadline,barclaycard seem to wait until the last minute on purpose,well thats what they've done with me and a few others.
B.of.IRELAND-FINAL RESPONSE RECEIVED(NO OFFER)CLAIM BEING FILED
Capital one-offer received for £240(not even half claim)CLAIM BEING FILED
Barclaycard-offer received for £430(not accepted)CLAIM BEING FILED
i to am in the process of making a claim against Barclays
they sent all my statements for six years free of charge i
have worked out to date they owe me £1420 +interest but
i am having trouble working out interest owed
Unfortuantely my Barclays claim is on Hold until ive finished with Abbey
Due to lack of Funds, but ive only had my Barclays account for 3 years so im not losing the right to any charges, where as my Abbey is an old account.
Got home today and there were another 2 sets of statements there, Thats 3 sets I have now, Although one set was incomplete.
The total is currently @ £1900 and still counting.
. I originally had put a complaint in against them regarding how they operated my account. I got a letter from from which was crap so i rang to speak to someone who said nothing could be done so go to the financial Ombusman, which i am doing. But whilst i was on i decided to ask for a statement of my charges, She initailly said they can only give me copy statements. I then mention the DPA and she suddenly remebered, funny eh?, She didnt ask for a payment for this and said she will sort this out, I mentioned that she had 40 days to do this. I also got a reference nu,ber form her for this as well. She also gave me a direct number to the complaints dept, bypasses all the dial 1 etc. The number is 0845 609 0806 if it helps anyone. Anyway I will keep th eforum updated on my progress.
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Re: Paul V's Barclays
Originally Posted by richardmckee699
