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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Made redundant, but now they've replaced me


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Hi

 

At the start of May, two members from a four member team were made redunandant from our jobs. I was pretty upset at the time, and would have contested it had I not been lucky and got myself a better job (pay and location) within a week. All other members of staff were genuinely shocked that I was one of the two to go, considering I have been there the longest and therefore acknowledged to have known the most about the job. My attendence record was better than a member who stayed, and, again, everyone acknowledged that there was too much work for just two people to do, so it does (still) feel a bit of a personal decision taken against me.

 

In any case, as I said I was very lucky in getting another job so soon, so I chose to forget about it. However, I have just found out that the company have now employed a new person in the role, advertising it just 4 months after the redundancies. This has me a bit peeved to be honest, as I assumed that if a job was redundant, it was redundant, and not to be filled again so soon after. Again, this made the redundancy feel pretty personal.

 

Is there anything against this practice, or are they free to do that? It doesn't feel very ethical at all!

 

Thanks :)

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I know this doesn't help, but they proberbly pay the new person less money. I am of the opinion that redundancies occur so that the company can get rid of high salaried staff and employ cheaper people.

Just some guy. I try to help, but all advice is my opinion.

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Hi there, when the redundancy process started was a proper selection process used? i.e. were all four of you scored against the same criteria? If you all do the same job and this selection process was not carried out then the redundancy could be classed as unfair dismissal.

 

Kind Regards

 

Ell-enn

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Not knowing enough about redundancy laws, i was on the understanding that if you were made redundant, your employer couldnt replace you. Anyone ?

Please note that although my advice is offered, you should consult your legal representative before taking ANY action.

 

 

have a nice day !!

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As far as I am aware there is no set time limit in which an employer cannot re-advertise a position previously made redundant, however if they do so without good reason they are wide open to an allegation of unfair dismissal.

 

An employer may quite reasonably make a position redundant only for the business to later see an upturn in orders or be awarded a new contract, making it viable to employ staff to cater for this. It may also be that movement of staff elsewhere in the structure has increased the workload back to a position where your former position is once again viable. If, however he simply decides that he has made a mistake, then a wise employer will leave it for a 'reasonable' period before readvertising the position, will not advertise exactly the same job, or may even approach the previous post holder to invite them to apply, for as Ell-enn suggests this may demonstrate that the selection process for redundancy or even the reason for making the postion redundant was flawed at the start. The law does not restrict the ability of an employer to hire and fire as he deems fit to run the business efficiently, providing that he does so in a lawful, fair and reasonable manner.

 

In answer to your question therefore, it would depend on the circumstances and what you hope to achieve. You could always write to the company and ask them to reaffirm the reason for job being made redundant (only to be readvertised shortly afterwards) and explain your sense of feeling that the reason may have been personal. The response may make you feel better or worse, or you may not receive a reply at all. To pursue any claim against the employer if you are not satisfied though, you would need to persuade a Tribunal that there are sufficient grounds to extend the usual time limit of three months in order to bring action, and any award to you as a result of a successful action would be based on the detrimental impact of the unfair dismissal on your circumstances. In your case, having found a job which involved better pay and conditions within a week, I feel that even if you were able to bring, and win a case, any award would be insufficient to make it worthwhile.

 

Don't get me wrong, I appreciate where you are coming from, and I know that I would feel the same, but I do not believe that there is much mileage in pursuing it.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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AFAIAA there is nothing in the ERA which sets a limit. Some say three months, but more often six months is considered to be the accepted period as it represents the maximum time available to a redundant employee in which they could argue that the redundancy constituted unfair dismissal upon seeing their former position readvertised..

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

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