Thread: Paintball v BISL ***WON***

I'm in the process of making my first ever claim on a household insurance policy. I'm currently with Budget Insurance Services.

As I was looking at the teeny tiny writing on the policy document, I noticed that PPI had been added on the initial policy and on the policy renewal document.

I have no recollection of having had any discussion about the inclusion of PPI during the initial sales talk with BISL, and certainly have no documentaion showing that the organisation asked me if I wished to continue with it on renewing the policy!!

So, off to the People's Post Office today with my S.A.R - (Subject access request).

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Cheers aa

Hi all

I received a letter today rom BISL informing me that they are sorry to hear that I'm unhappy and that they will be looking into my complaint which they anticipate will take four weeks. There is no mention of cancellation of the PPI element of my policy as I spcifically requested, so I'll be replying stating that unless they do so immediately and acknowledge in writing that this has been done, they are in further breach of FSA regulations.

The letter is a standard reply and contains a separate sheet on their 'complaints procedure' which I decline to recognise as it does respond to the specific allegation I have made, that PPI was added to my insurance policy without my knowledge or consent.

If anyone would like to see the letter I've written (if it helps in a claim)then I'm happy to post it up.

Cheers me dears

Thanks Leon



... now I'll go take a peek at your thread

BISL complied with my S.A.R - (Subject access request). I have prepared a response requesting return of PPI payments with my case for mis-selling of PPI.

Guess what? BISL have revised my policy to include an increase in the amount that I pay for making monthly payments of my insurance from £1.53 to £4.15 per month. This is in direct proportion to the loss in PPI monthly payment, and as they term it, results from "a change that I have made to my policy".

This is not a "change", this is cancellation of a non compulsory product BISL and they do not have the right to recoup the loss of the monthly amount that they would have taken from me by making revisions to my policy which they conceal from me by NOT sending me a revised policy document, but just changing it online, thus hoping perhaps that I wouldn't notice it until the money had gone out of my account?!!!!!

This pathetic and shameful activity constitutes 'retaliatory action' and also 'concealment' which I am reporting to the Information Commissioners Office.

I will have these individuals for their shoddy practices ... and see them in court.

That's disgraceful ........Go get 'em PB!! - xx

Hello Guest

Req for payment gone today ...

Hey Stewieeeeeeeee, enjoy that trip

Received a letter from BISL on 5 December stating that " The policy was set up via the internet [...]. When processing the application on-line, the box for PPI is automatically ticked and if the product is not required, the tick needs to be removed." ete, etc.

Well folks, this is contrary to guidelines and industry regulations; if I am truly opting in then the box should NOT be 'pre-populated' ... tut tut BISL.

A letter will be on its way ...

They've really dropped themselves in it there - in writing

Lovely to see you back PB ...... go get 'em !

I will

Hello fellow CAGGERS and PPI reclaimers

Yesterday, I resurrected this claim following a discussion about pre-populated tick boxes that remove our choice in deciding whether to have PPI or not, when taking out a policy online. This was for a house insurance policy worth a tiny amount.

I have sent a request for payment letter giving the company 14 days to respond. I will keep you updated on progress.


Painty

I received my PPI refund on this matter. Could a Mod please change the thread title to *WON*?

Thanks