Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
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    Default Royal Mail Tracking issues.

    Royal mail is currently having issues with its tracking system. I have complained and here is there response.

    Dear The GodMother

    Thank you for your email regarding the Signed For items you recently
    posted.

    Unfortunately we currently have a major IT issue with Royal Mail Tracked
    scanned items being recorded on Scanners, but NOT flowing through to the
    Tracking Web site and Tracking Enquiry Intranet site. This situation has
    been occurring intermittently and our IT supplier, CSC, is investigating
    the issue urgently.

    This means that the tracking of your despatches though our network may not
    be showing, even when delivery has taken place.

    We understand the full importance of this issue to you and we are treating
    it as a top priority. Please accept our apologies.

    With regards

    Carol Wilson
    Customer Service Advisor


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  2. #2
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    Default Re: Royal Mail Tracking issues.

    hi godmother

    thats the first ive heard of it


  3. #3
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    Default Re: Royal Mail Tracking issues.

    iwell this email was recieved by me today.

    I have been trying to get proof of signatureicon for a letter sent over a month ago when i complained.

    they advertise 72 hours from delivery so at a month on i thought it was necessary.


  4. #4
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    Default Re: Royal Mail Tracking issues.

    ill look into it and will update tommorow


  5. #5
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    Default Re: Royal Mail Tracking issues.

    No need this is the latest update.


  6. #6
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    Default Re: Royal Mail Tracking issues.

    I have just mailed my fathers very important medication to him by special delivery. I hope they get there by tomorrow as he has run out.


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    Default Re: Royal Mail Tracking issues.

    Can we get refund as we have sent to letters recorded delivery


  8. #8
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    Thumbs up Re: Royal Mail Tracking issues.

    Quote Originally Posted by SOD'EM View Post
    I have just mailed my fathers very important medication to him by special delivery. I hope they get there by tomorrow as he has run out.
    Receipt said it would be there for 1.00.pm, so went online to check at 1.05pm. To my surprise it said it was delivered. After speaking to my dad, he said it was there about 9.00am.

    Thumbs up to RM from me I'm afraid.

    p.s. It also says on the web that the minimum charge for next day special delivery is 10.30, that is for items up to 100g. My parcel was 360g and they only charged me 5.05.


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    Default Re: Royal Mail Tracking issues.

    hi sodem
    the ten pound charge is next day special before 9 am
    the five pound special is next day before one thirty

    ive also checked about the track and trace being down or having problems,
    every thing ok
    seems royal mail customer services is going into over drive on excuses

    there is no problem with track and trace, or reported problem


  10. #10
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    Default Re: Royal Mail Tracking issues.

    well iam not calling u a liar but i have the evidence to prove i complained and still no signatureicon for the deliverys made OVER a moth ago altho they have been deliverd as it says it is but the companys want a signature b4 they accept it.

    My FIL is very very high up in RM and he is being told a different story to u post.


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    Default Re: Royal Mail Tracking issues.

    not disputing you godmother
    ime only on the shop floor
    asked manager and checked internal royal mail web site

    no offence ment


  12. #12
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    Default Re: Royal Mail Tracking issues.

    there is no problem with them finding out if the item has been delivered what the problem is is gaining the signatureicon as that is a issue for the comps. All my packages have been saying they are delivered but non have a signature.

    Yes u can get a refund but you need to wait 15 days after delivery for Recorded delivery and depending on the service u chose and what your guarenteed delivery date is with special but u can get a refund with this service.

    I have been told if any dobt please contact the RM customer services line as they will be able to personally advise you more.

    What would you like to contact us about?ServicePhone numberOpening hoursInformationPostcode enquiriesWeekday peak times0906 302 12228am - 6pm Monday to FridayCall this number to find a Postcode. Calls cost 50p per minute, to a maximum of 5Off peak08457 1112226pm - 8pm, Monday to Friday
    9am - 5.30pm on SaturdayCall this number to find a Postcode outside normal office hours. Calls charged at the local rateTextphone08456 000 6068am - 7.30pm, Monday to Friday
    8am - 12pm on SaturdayTelephone number for the hard of hearingOnline Postage087024090858am - 6pm, Monday to FridayCall this number with general, technical or refund enquiries about Online PostageOnline shop - For Stamp Collectors or small orders for stampsOnline shop08457 641 641
    Overseas +44 131 316 74838.30am - 5pm, Monday to Friday
    Redirections onlineFrom within UK - 08457 740 7408am - 7.30pm, Monday to FridayCall this number to contact a Customer Service advisorQuery about our websiteFrom within UK - 08456 060 406
    International - +44 12267825038am - 6pm, Monday to FridayCall this number with questions about our website and how to use itAll other general enquiriesFrom within UK - 08457 740 740
    International callers - +44 1752387112
    Textphone 084560006068am - 7.30pm, Monday to Friday
    8am - 2.30pm on SaturdaysCall this number to contact a Customer Service advisor


  13. #13
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    Default Re: Royal Mail Tracking issues.

    You will find that if you put any of these numbers into the link below, you will be given alternative numbers. For instance:- 0906 302 222. You can actually dial 08457 111222. It gets you through to the same place for 10p per min instead of 50p. Also, Most 0845 numbers you put in will be replaced with an 01 or 02 landline number. Give it a try. It works when you are trying to contact your Bank, Gas/Electricity company. In fact it will nearly always give you a landline number instead of having to pay top prices to be stuck on the phone for hours.

    SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers

    sometimes you even get 0800 numbers. The companies hate this site. We love it.
    Please add to my rep if you feel this has helped for future things. TY

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    Default Re: Royal Mail Tracking issues.

    We checked out items sent by recorded delivery, one was to Kilmarnock in Scotland and the other was to the Town next door to us. The Kilmarnock one was delivered the next day as, paid for, however, the one to the town next door has go walkies.

    So we called royal mail up, now I am sure she was trying to get as many gags in as possible or trying to get fired.

    Royal Mail can't keep track of its Postmen never mind the post.

    Royal mail tries to Deliver first class post the next day, however the next day to what no one knows.

    Royal Mail handle 50 Million items a day however how many millions are lost and broken, I wouldn't like to guess.

    So when will my next day delivery be delivered? You can't tell, you can't mess around with the forces of Delivery.

    At this stage I gave up.

    So if you posted something to Scotland or other side of the UK great it will be there tomoz, if its the next town, you better take it yourself. My claim for lost items will be going in as my gf DOB Certificate was in it and details about me.


  15. #15
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    Default Re: Royal Mail Tracking issues.

    I posted a parcel on 09/01/09 at 9-25am it is now 20/01/09 the tracking system tells me it is out for delivery today,but it told me that yesterday, I have e-mailed twice without a response and phoned the 0845 number from the website, this is an automated message system that also told me parcel out for delivery today.
    I need to talk to a person and find out where my important parcel is, can anyone supply with a phone number that gets me through to a real person. This experience with royal mail has left me with no confidence whatsoever. This is now 11 days and the parcel not arrived


  16. #16
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    Default Re: Royal Mail Tracking issues.

    how weird... im waiting for a pacel that was sent to me on the 9th jan lol surely cant be the same thing lol


    anyway to get to speak to a human call

    08457001200

    it will ask you to talk to a computer and say your tracking number..... complete this step but when it asks you for the date you sent it just say you dont know and the comp will throw a wobbly and put you through to someone from this planet..... i cant garuntee which country they will put you through too though lol


  17. #17
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    Default Re: Royal Mail Tracking issues.

    Any help I can get guys for my issue would be great, I posted a 240 x 180 jiffy last tuesday 31/06/11 with a single stick of faulty ram inside and its still apparently not arrived at its destination by today 07/06/11 . I'm fed up with being given the runaround by the computer system and the automated service through their phones so I'm just wondering if I can get a human anywhere to help because it seems impossible to me that this company should be allowed to say sorry we can't track post even tho we provide tracking numbers or that our system can't track the mail even though its being checked through the system at a myriad of different points even more so when you consider my parcel would have to have been handled by humans as it was too big to be handled mechanically I am one not impressed user of royal mails services I have lost countless items over the years through these people but this year is taking the biscuit 4 items already whether recorded or first class have been lost by them with no real response on their part. pls any advice would be welcome


  18. #18
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    Default Re: Royal Mail Tracking issues.

    how was it sent

    recorded or special delivery


  19. #19
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    Default Re: Royal Mail Tracking issues.

    Unfortunately this time was sent through first class in a packed out jiffy by the other half as she had finally had enough of not getting any responses from recorded delivery items she was waiting on so I'm proper fixed to a surface helically along an inclined plane Is there anything i can do though I'm really not happy with whats gone on , and thanx for the quick reply



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