Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
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    Default Problem with Mackenzie Hall

    I originally asked hjere for advice in August,I received a letter from Mackenzie Hall on behalf of their client Eversheds who had written to me in June about a debt owed to orangeicon (I'm 100% certain that I've never owed any money to orangeicon),Eversheds were asked to send any proof they had of this debt or drop the matter as I disputed this debt.They ignored this letter and passed the debt on to Mackenzie Hall instead, I informed Mackenzie Hall that this debt was in dispute and sent them a copy of my letter to Eversheds. They have ignored this and have now sent me aletter saying that as they had received no reponse to their letter I must now make arrangements to make payments or they would sen a 'field agent' to my address in the next 7 days.
    My question is, knowing that the debt is in dispute should they still be sending me letters demanding payment, should they be threatening to send a field agent to my address. Any advice you can give me would be much appreciated
    Regards

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  2. #2
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    Default Re: Problem with Mackenzie Hall

    I'm sure sending a "field agent" is probably against regulations if they do not have a judgement against you...


    This question would be better posted in the DCAicon section, it is no longer relevant to Telecoms.

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    Default Re: Problem with Mackenzie Hall

    How do I go about posting it in the DCAicon section wihout having to type it all again?


  4. #4
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    Default Re: Problem with Mackenzie Hall

    Click the "report" button on your post(little triangle thingy) and ask a mod to move it.

    7 years in retail customer service

    Expertise in letting and rental law for 6 years


    By trade - I'm an IT engineer working in the housing sector.

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  5. #5
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    Default Re: Problem with Mackenzie Hall

    A 'field agent' is perfectly entitled to pay a visit during 'reasonable hours' to collect a payment or seek to resolve any issues. No judgement is required as it is not a visit by a Bailiff/Sheriff Officer.

    On the off-chance you are actually there when they call, you can advise that you have responded to advise no debt exists - and ask them to cease bothering you until they receive further instruction.



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