Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Hi, I have issues on another thread and I've no dealings with RBS, but came across this; Whistleblower: RBS trains staff to lie and halt PPI cancellations | This is Money, "RBS trains its advisers to tell customers seeking to cancel PPI on their credit cards that they were being transferred to another department. Often the adviser is actually transferring them to the colleague sitting next to them". As a 'goodwill offer', advisers are then instructed to persuade clients into accepting a two-month 'free trial' of the insurance policy to placate them; however the free trial was in effect only for one month as the policy had until recently a 30-day cancellation period."
For going through these motions and preventing a customer from cancelling their PPI, advisers are allegedly paid £5 in tax-free shopping vouchers. Then could earn up to £500 worth of these per month. This compares with £1 for retaining a customer looking to cancel a current or savings account.
The FSA declined to comment, but said it takes all allegations against regulated companies seriously. RBS said the matter is 'the subject of an ongoing investigation'. If it gives RBS customers some clout, all well and good. Regards, Bill.
Whistleblower: 'RBS trains staff to lie'
, but came across this; Whistleblower: RBS trains staff to lie and halt PPI cancellations | This is Money, "RBS trains its advisers to tell customers seeking to cancel PPI on their credit cards that they were being transferred to another department. Often the adviser is actually transferring them to the colleague sitting next to them". As a 'goodwill offer', advisers are then instructed to persuade clients into accepting a two-month 'free trial' of the insurance policy to placate them; however the free trial was in effect only for one month as the policy had until recently a 30-day cancellation period."
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good friend
