Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
got my response from my Data Protection Act request, only got a years worth of statements as they said statements prior to May 2004 are not available unless I pay 3 per statement as they are not covered by the DPA act of 1998.
I've worked out that they owe me £360 from the years that they sent me, not sure how long I've had my account with them will call and ask and I guess estimate the rest
Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.
pretty much what a couple of other guys have said that because they are stored on microfiche in date order, not on a computer system or structered filing system !
they still have to supply the info in statement form, thats what you pay the £10 for, dont give them any more!! ring them and remind them the clock is ticking!
I QUESTION THEREFORE I AM!!
Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you!
If you call them you will just get into a circular conversation. Your options are to either : estimate the charges and let them disprove it, pay for the statements and then reclaim the money, or file for DPA non compliance.
recieved an offer form them today for less than half the amount.
They say
"Putting the above to one side as a goodwill gesture and without any admission of liability, I am prepared to credit your account with the difference between the charges that you have incurred and the £12 fee recomended by the OFT. This would amount to £144. This adjustment will be confirmed on your next statement. "
Gingerbam vs Barclaycard
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don't be like the banks - give a little back 
There was a time before CAG but now CAG is here we are the empowered! 
