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Do I need a return authorisation to return faulty goods (laptop)?
Hi all, I bought a high-end laptop last week at £2300. It has a lot of performance problems and is clearly faulty.
It's only been 8-9 days since delivery so I don't want repair but would be happy for replacement or refund.
The company (Rockdirect) is trying to get me to go through the Customer Support line (i.e. aftersales) to get a Return No. before I can send it back. However, this line has been impossible to get through to for the last 3 days and the Sales line say they cannot deal with it.
Am I within my rights just to send it back on my own initiative and demand a refund or replacement?
I think that you would be better reading these then holding out for your returns number. At least then you will have some way of tracking it.
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Re: Do I need a return authorisation to return faulty goods (laptop)?
Thanks, yes it would be ideal to get a returns no. but I was interested to know if it I had statutory rights allowing me to send back on my own initiative. Otherwise, in theory, they could keep me hanging on until the 30-day period is up.
a sort of fire-fighting role here. Hate HFC & their past compulsory PPI ethos
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Re: Do I need a return authorisation to return faulty goods (laptop)?
i would be inclined to write/email/fax them tomorrow and state that the goods became faulty on XXX date & that you have endevoured to telephone them on the required number to obtain a returns number, but have to date failed.
that will atleast register 'a' date with them that the goods in your opinion became faulty.
then if they do start to wriggle, you have covered it your way.
it is standard practice for co's to operate a RN system nowadays
dx
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Do I need a return authorisation to return faulty goods (laptop)?
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ALWAYS REMEMBER, IF YOU GOT YOURSELF INTO YOUR SITUATION, YOU ARE MORE THAN CAPABLE OF GETTING YOURSELF OUT OF IT 
