Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Has anyone complained to Smile or Co-Operative Bank for that matter and found them to be very slow to respond?
I complained about being given false legal information, harrassing phone calls, and a particularly rude phone call from them (see http://www.consumeractiongroup.co.uk...overdraft.html). I did this around July 10th and haven't received a reply since then. They are supposed to respond in 4 weeks under the FSA guidelines.
I have sent them further messages which they respond by saying they have escalated my complaint. The latest response says they will respond within 4 weeks as they are required to do, but they have already gone over 4 weeks!
Smile complaint handling slow
, and a particularly rude phone call
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