Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Hello all looks a great site for consumers fighting for their rights.....can you help please......on July 24th 2008 i booked and paid by debit card for a hire car over the phone with Easycar looking specifically for a mondeo to drive for a week,as I was thinking of purchasing a Mondeo no other hire car interested me and their rep blatently agreed we could hire a Mondeo however, on arriving at the hire co the very next day I was informed they didn't hire Mondeos at the price quoted but they did hire a more expensive model for £70 more as part of their fleet and so instead offered me a Vauxhall Vectra I said that was no good to me and did not collect the car also the hire co wanted £650 deposit which I was not informed of over the phone I have contacted Easycar that day and on several other occasions since but they refuse to refund me..could this be a mis-sell or break the terms of my contract with them? any help greatfully received
Many Thanks
Roy
Are you sure they said the hire car would definitely be a Ford Mondeo? It sounds a little odd, as hire companies as far as I'm aware never guarantee the type of car, only the category of car. Indeed Easycar's own website gives the following details:
Intermediate 4/5 Dr Manual (A/C)
Example car: Ford Mondeo / Vauxhall Vectra
Did you record the telephone conversation when you made the booking?
Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.
"Some people say The Stig chews on spark plugs and drifts while walking. Some say he is terrified of ducks, and that there is an airport in Russia named after him. All we know is that he is really barracad from The Consumer Action Group" - Jeremy Clarkson (allegedly)
Hi thanks for the quick reply......To be totally honest i firmly believe i was promised a Mondeo but cannot swear it as fact....however i definately requested a Mondeo in the telephone conversation and repeatedly confirmed I ONLY want to hire a Mondeo to the rep as no other car was of interest to me and at no point was it stated by the rep "we cannot guarantee that particular vehicle".....so in answer to your question had they offered "Mondeo or similar" I would have declined the hire car as i knew those were the terms it stipulated on their website hence my telephone booking to ensure I got the car I wanted.......and unfortunately I didn't record the conversation but a valuable lesson has been learned in that respect believe me
Thank You
Roy
I think you're going to struggle with this as they will most likely just argue that they provided a similar car and therefore fulfilled their part of the contract. You could try and make a request under the DPA for a recording of the call (if one exists) and depending on what was actually said, take things further from there.
It is also good practice for future to record all telephone conversations with organisations as a matter of course as it can be very useful if you need to rely on them at a later date.
Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.
"Some people say The Stig chews on spark plugs and drifts while walking. Some say he is terrified of ducks, and that there is an airport in Russia named after him. All we know is that he is really barracad from The Consumer Action Group" - Jeremy Clarkson (allegedly)
Easycar Refund?
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