Jump to content


  • Tweets

  • Posts

    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Appealing a CCJ and subsequent Charging order - IG Index vs me


ssnichani
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5657 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Below is brief history of my case.

This maybe slightly off topic as it is not the conventional creditor but a credit account with a spread bet company.

I opened an account online with IG Index in 2006. This was then upgraded to a credit account and for this there is one e-mail correspondence from them confirming that the credit limit is and another supposedly from me confirming that I was happy with the credit limit. There is no signed credit agreement nor were there any prescribed terms of a credit agreement in the email correspondence. While I do not recollect this I have had suspicious activity in my e-mail account (emails getting deleted) which was reported to yahoo who could not help.

Later on things went horribly wrong and IG closed my positions in a huge loss of tens of thousands of pounds. Immediately they started sending threatening letters followed up by threatening letters from their solicitors asking me to allow a voluntary charge on the property giving me three days time for this. The solicitors then followed this up with a county court claim "saying I made a written application to open the account and in doing so accepted the terms and conditions of the account". With threats and intimidation from the solicitors I was led to admit the claim. At the time I answered the allocation questionnaire there was an option to stay the matter for a month in order to try and resolve it privately. I checked that option of a stay of one month. In spite of that I had a judgement without any hearing and this was then immediately followed by a charging order and the charge registered on my property. I went through a redetermination process and had a hearing for the redetermination and the charging order but at that time when I was disputing the judgement, I was told that the hearing was for redetermination and charging order only and month payment was fixed along with a charging order on my property.

By this time all this had taken it toll on my and I was in a state of depression.

Having recovered from my past now, I sent a SAR to IG Index recently and received a big pack from them by special delivery containing screen prints of my account information. There were some account notes with references to phone calls, saying spoke to client and the client is happy with the account etc.

I then replied back re-iterated my request for ALL DATA including any phone conversations etc. In response to that I have a letter stating they do not index their calls by client and it would mean going into a vast quantity of storage media to retrieve the information which would cost them thousands of pounds. Why should this matter to me as to how much they have to spend in order to satisfy my perfectly lawful SAR?

I would like to appeal the CCJ, i.e. set aside the judgment and the following are the reasons I feel why this should be set aside.

1. Although a request for a one month stay was made in the allocation questionnaire this was not taken in consideration and the judgement a judgement was made without a hearing. Not only did this not give me a chance to SAR IG at that stage and get some sound advice on the contrary it led me to submit to the threats and intimidation of IG and their solicitors.

2. On doing the SAR recently the following facts have come to light:

a. Although in the claim form they have stated that I made a written application and in doing so accepted the terms of the account, I had not made a written application nor recollect accepting any terms.

b. As it stands it appears there seems to be just a couple of e-mail correspondence regarding upgrading the account to a credit account with allegedly one email from me stating that I was happy with the credit limit.

c. Although there is a credit limit in this e-mail there are no other prescribed terms whatsoever and as it stands it was not even signed by me nor do I recollect the alleged email correspondence accepting the credit limit.

d. The SAR request is not complete as requested for reason mentioned above.

Can you helpful people here help me in preparing a case for the judgement to be set aside and then battle the IG Index claim after that?

Link to post
Share on other sites

Early on in your post you say this:

 

'The solicitors then followed this up with a county court claim "saying I made a written application to open the account and in doing so accepted the terms and conditions of the account". With threats and intimidation from the solicitors I was led to admit the claim.'

 

Later, you say you returned an Allocation Questionnaire.

 

Those two pieces of information indicate to me that you perhaps filed a part admission and a defence to the other part. Would I be right? If so, what happened to the part of the claim that was disputed? If I'm wrong, was the whole of the claim admitted or was it entirely disputed? If entirely disputed, how was the claim finally decided, by which I mean, was it at a trial, or at some other kind of hearing?

 

Answering these questions will assist in deciding what further rights you may have.

 

x20

Link to post
Share on other sites

At the time due to threats and intimidation from the company and their solicitors claiming that if I were to not co-operate then they could fore a sale of my house, I actually admitted the claim. I do remeber that I disputed the amount (which was the interest they had added). The judjement initially was for the amount I admitted but soon followed with a correction to add interest and costs.

Edited by ssnichani
Link to post
Share on other sites

I have one letter from their solicitor stating that their client would like a charge on the house and then can discuss installments and requested a response in 3 days failing which they would take legal action.

 

Other than that this was mostly dealt over by phone. They also said we could make me bankrupt and get the money that way. Again this was over the phone. Which is why I have requested them to provide me with all data including phone calls under the SAR.

 

The claim was for an amount plus interest. At the time I admitted the amount but disputed the interest. I did not withdraw my dispute on the interest part. The judgment initially came at the full amount without the interest. But following the judgment they were then allowed to add interest and costs back on which is what I was told in subsequent redetermination/charging order hearing.

 

As I have never been in such a situation before at the time I was depressed and also did not get any good advice. I did not even read that they were stating that I made a written application and thereby agreed to be bound by the terms and conditions nor did I request for a copy of the alleged written application. Moreover the one month stay that I had requested through the allocation questionnaire to try and get some advice and resolve the matter did not materialize as the judgment was given without any stay and without even a hearing.

Edited by ssnichani
Link to post
Share on other sites

The trouble with setting aside a judgment in these circumstances is that the judgment was obtained on an admission. That is, an admission in the case. A somewhat worse situation than for example, an open admission pre-litigation. Plus, it would seem the judgment on the admission was entered some time ago.

 

To set aside a judgment on an admission and this old is an uphill struggle. The grounds you have put forward would not in an ordinary case on a contract be overwhelmingly sure-fire, let alone a case where judgment had been entered on an admission years earlier.

 

Then I thought like this. As a matter of public policy, Parliament generally seeks to strike a blance on one hand to permit responsible gambling and on the other to control gambling where necessary to protect citizens from overreaching themselves and so forth.

 

If the admission was of an obligation arising from an event which in fact the law prohibited or sought to control or make unenforceable owing to public policy consderations there may be a chance if an application could be dressed up in the right garb. I would anticipate that a court would not be slow to set aside a money judgment where it could be shown that the money claim arose from, for example, the price for bringing an illegal immigrant into the country.

 

Just a thought, no more than that. You might want to do a bit of research yourself on this topic and get back to us when you think you may have something to go on.

 

x20

  • Haha 1
Link to post
Share on other sites

  • 1 month later...
  • 2 weeks later...
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...