Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I bought a 52 Plate Renault Clio from a dealership about 5 weeks ago. We have had all sorts of problems with it and it has spent 2 weeks of the 5 in the garage. It was basically the sensor for the doors was not working so the interior light stayed on and lights didn't flash when it was locked. The dealership made us wait 2 weeks until the warranty "kicked in" before they would replace the part which has now been done after involving the head office and customer services.
We were quite cross but thought it is sorted and lets forget about it. However, another problem has emerged so we took it into the dealership to find out that the heater plugs are not working properly. The nice bit is that this is NOT covered under the warranty and will cost just under £300 to fix.
Do we have any come back considering all the problems we have had and that the car should have had a full service before it was sold to us and should have identified the problem. They basically sold us a faulty car.
Are there any options except to pay for the repairs?
Its up to the dealr to put right; take it back and quote the sale of goods act; Confirm in writing and give them 7 days to respond. if they wont repair at their cost, write to them saying you will get the work done elsewhere and take them to court for the cost plus your expenses time etc.
Alternatively you can reject the car and ask for money back!
If it was bought on HP contact them they should help, snd keep them informed.
see: Trading Standards Central - Consumer Advice Leaflets
Advice required please.
Reply With Quote
