Thread: Question for FirstPlus reclaimers

A question for First Plus customers who have successfully reclaimed or are in the process of reclaiming PPI. For claims from 2005 onwards, I wondered if there was a pattern of misselling from First Plus. For example, I'm currently reviewing my taped conversations and it seems obvious that the salesguy is reading from a script. He recommended ppi (advised sale), and having listened to the entire tape, the most glaring piece of information he did not give us was that we would continue to pay interest on the PPI after it had expired. We have a ten year loan so would be paying interest on this policy for a further 5 years. In my eyes this is a clear case of misselling, but I wondered if other First Plus customers had similar experiences.

As always many thanks to all for any advice or info shared.

Feebs

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Hi Bog

Was that the reason you managed to win - FP salesman not telling you about paying interest for the full term of the loan after the 5 years ?

Hoping this is enough for me to get it all back.

Cheers

Feebs

Feebs,
First Plus did not tell me about the interst on the full term and so the full cost of the PPI, and the tapes I have agree. However FP are still disputing that any misselling occurred and I am currently waiting for the fos to make a ruling on my case.

BHB

BHB

Sounds exactly like my claim. In my opinion this is a huge piece of vital information that we should have been given. Can you imagine the scenario ?

FirstPlus Salesman "....and after the PPI cover runs out after 5 years you will still continue to pay interest for the full term of the loan even though you no longer have the cover - is this OK for you" ?

FirstPlus Customer "of course, that's absolutely fine"

I would never have agreed to this and it is unforgiveable to omit this information.

Good Luck with your case and keep your fingers crossed for me

Feebs

That's exactly how mine was sold to me in July 2004. They failed to mention the 20 years of interest on the £7,972 premium!

I was also told (or certainly given the impression) the PPI was free if I didn't claim as the premium would be refunded. That's the only reason I took it out, because I felt it was unlikely I'd claim so having that peace of mind wouldn't cost me a penny.