Thread: Comet - washing machine 2 months old, known to be faulty!

I purchased a Haier HW-C1460TVE washing machine 2 months ago.
It would not spin or empty the drum properly.
I called Comet customer services.
An engineer called and without looking at the machine told us it’s a cheap machine and would have to live with it.
Not happy with this we called customer services again.
Another engineer called and told us we needed a new PCB as the fault was known and they had replaced the PCB’s in the store already.
He did not have a PCB with him and would have to order one from China and would have wait for them to arrive.
A Comet engineer arrived without notice while we where on holiday to fit the PCB.
Another engineer then called us again to arrange fitting between 9 and 10am on a Saturday morning 2 months after the purchase.
He did not turn up but instead Comet customer services left an answer phone message at 4.30 the same day stating that the engineer had a day off and would have to rearrange for fitting again.
This Monday I loaded the machine into my car and returned it to the Comet Store, Marsh Mills where a very friendly & helpful customer service member of staff told me I could not have a refund or speak to the manager.
The manager was extremely rude, unhelpful and obnoxious. Clearly not fit to be a manager of a store.
The manager said he would send an engineer to my house so he could then give me a refund.
Not prepared to load the machine on my own without any help from the store back into my car and drag it back into my house and plumb it back in just to get a duplicate report.

I am writing a letter asking for evidence for a court case as I see no other option.
The sort of questions I am asking is:-

1:- Why did they fit the PCB’s in the shop machines and not offer to customers with the fault first?
2:- Why did they sell a machine that they clearly knew would not work?
3:- Why did the manager offer me an upgrade without requesting an engineers report?

I will let you know the outcome tomorrow.

Regards

Andy

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The next day I received a letter offering a replacement or repair. I phoned up again and asked them If I could have a refund seeing as they were clearly selling machine that were “Not fit for purpose” and they called the store and arranged for a full refund.
It was hard work but I did get the refund.
I will never go back to Comet purely for the fact their customer service is worthless. I would rather pay more and be treated like a human than go to Comet and be treated like a dog.

I hope this helps people in the future!!