Jump to content


  • Tweets

  • Posts

    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
    • Women-only co-working spaces are part of the new hybrid working landscape, but they divide opinion.View the full article
    • The music streaming service reports record profits of over €1bn (£860m) after laying off 1500 staff.View the full article
    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Any one work for whirlpool repairing fridge/freezers


Freya
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5010 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

hi does anyone out there work for whirlpool? I purchased a whirlpool side by side fridge freezer 18 months ago the temperature in the fridge side will not work properly although it shows -24 on the freezer side and 2 on the fridge it is not at that temperature.Surely it should last longer than 18 months for domestic use

 

I purchased it from Curry's online, Whirlpool wont repair it without charging me an arm and a leg. Any help will be appreciated. Thanks Freya

Link to post
Share on other sites

Hiya, I don't work for Whirlpool but to be honest your first port of call should be Currys as your 'contract' for the ggods lies with them, not the manufacturer. Under the Sale of Goods Act:

 

The Sale of Goods Act 1979 (as amended) says that goods should be as follows:

 

This means the goods must meet the standards that any reasonable person would expect, taking into account the description, the price and all other relevant information. In some circumstances, the retailer may be liable for any statement made by the manufacturer about the goods.

 

Satisfactory quality includes the appearance and finish of the goods, their safety and durability and whether they are free from defects (including minor faults)

 

  • Fit for the purpose

that goods of this type are generally sold. They must also be fit for any specific or particular purpose made known to the seller at the time of the agreement.

 

  • As described

- goods should correspond with any description applied to them.

 

Email Curry's ( best to keep all correspondence in writing ) and see what they say. Under the Act the goods should last for a 'reasonable time' but this isn't specified and will vary depending on the goods. It's usually accepted that the time goods should last is how long any 'reasonable person' would expect similar goods to last... I would certainly expect a brand new fridge-freezer to last longer than 18 months...

 

Good luck! :)

  • Confused 1
Link to post
Share on other sites

Thanks for your help I have emailed them I will now wait to here what they say .

I had previously spoken to them on the telephone they told me it was not their problem. I would have to contact the repairs telephone number and pay for the repair myself.I will let you know what happens.Thanks again Freya.

Link to post
Share on other sites

No problem, good luck with it. I've also had a look on the OFT ( Office of Fair Trading ) website which links to this Consumer Direct . There's specific info regarding electrical goods:

 

If you have used them more than a few times or have had a reasonable opportunity to check them, you are probably still entitled to a repair or replacement. A repair should be carried out within a reasonable period of time and without causing you significant inconvenience. Any repair should restore goods to a satisfactory condition. If this does not happen, you are entitled to a replacement or compensation. This could be a sum of money or the cost of hiring a temporary replacement, or perhaps the loan of a replacement.

If the goods cannot be replaced or repaired economically, you are entitled to a refund. The trader may make a reduction from the price you paid to allow for the use you have had from the goods.

 

If things go wrong

 

If you determine that there is a problem with the electrical goods you have purchased, do the following.

  • If you can, stop using the goods at once.
  • Check there really is a fault - read the instructions carefully.
  • Be certain that the fault was not caused by misuse, an accident or by not following the instructions.
  • If you can, collect together any instructions, leaflets, packaging etc which came with the goods. Pack them all up with the goods.
  • Locate your proof of purchase. If you haven’t got a receipt, you can use a credit card voucher or cheque stub. Own-brand goods, something exclusive to one shop (such as a customised carrier bag) or the packaging may prove where you bought the item. If someone was with you when you bought it, they can back you up. Remember - it is up to you to show where and when you bought the goods.

You will now need to contact the trader straight away and report the problem. If you bought the goods locally, visit the trader. Take the item, the packaging (if possible) and any proof of purchase with you. If you cannot take the goods back to the shop, either phone or write to the trader.

 

 

Hope this is useful - by the looks of it you can go direct to this site and seek further help if Curry's won't play ball...

Link to post
Share on other sites

edit: incorrect info.

 

 

Big Blue One what is the correct info I still haven't got my fridge fixed 2 weeks on. They told me to find out whats wrong with it get the part and have it fixed.In other words do it myself, Currys are officially crap.

 

I have no idea what to do next.

 

 

Freya

Link to post
Share on other sites

  • 2 months later...

Thanks to everyone who sent messages to me with help. I managed to get it repaired and get Currys to pay for the repair plus depreciated credit too. A good result all round even if it did take a couple of months.

 

Kind regards Freya x

Link to post
Share on other sites

  • 9 months later...

Freya

We are having the same problem with our 16 month old side by side fridge/freezer. After your repair had been done - has the appliance worked ok since?

I am about to try my retailer quoting "sale of goods act" satisfactory and durable condition.

Link to post
Share on other sites

  • 1 month later...

Hi, I purchased a Whirlpool side by side fridge freezer 3 years ago from Whirlpool direct. 3 months later the fridge started freezing. An engineer called & replaced the diffuser. After the fifth time the diffuser had been replaced over the next 2 years, lots of time wasted on the phone, unanswered letters, fresh food being frozen & having to be thrown away, waiting in for the engineer & being told by Whirlpool that "as the appliance is in full working order at the moment (after the engineer has been & fixed it!), we cannot offer you a replacement" we had had enough. The next time it froze, we arranged for the engineer to come & inspect it but refused to let him fix it. Contacted Whirlpool, who contacted the engineer & eventually got a replacement fridge/freezer, Jan 07.No fridge over Xmas & new year-nightmare! Guess what, we have just had to chuck most of what was in the replacement fridge as it froze. There were even shards of ice in my beer. Well, that was nice actually.

It is 7:15 pm & I am waiting for the engineer to call round to fix this latest problem. (the diffuser was replaced again)

The after sales of Whirlpool has been very poor. Deny deny deny seems to be their anthem. It does not take a rocket scientist to work out that if you have had to change the same part six times, the problem lies somewhere else!

Anyway, the moral of the story is, keep complaining. List and keep detailed accounts of all your calls & copies of letters & if needs be, threaten them with small claims court action, as this seems to be the only language they understand.Trading standards helped & supported us.

We'd be interested in hearing from others who've had this continuous complaint-especially if it was sorted out.

Link to post
Share on other sites

  • 1 month later...

Hi I have the same problem as Freya with my whirlpool fridge freezer and Christmas is approaching fast! Unfortunately mine is a lot older so no come back on sale of goods act. I have already paid out within a year of having the fridge a lot of money to an engineer to fit a new circuit board so am loth to go there again. For what was a very expensive piece of kitchen equipment at the time it is rubbish! I will never by a Whirlpool anything again and am seriously thinking of dumping this one. Does anyone know what is actually wrong with it - is it the thermostat? My water dispenser also does not produce any water and makes a loud knocking noise when pushed although ice is still being produced.

Link to post
Share on other sites

Hey Coolchick,

 

Had my whirlpool side by side fridge freezer for about three years. Occasionally I notice that the fridge side seems to go into overdrive and cool the contents below the set temperature. I also get the knocking sound when using the water dispenser although ice maker seems to work OK. Anyone know what the problem is?

Link to post
Share on other sites

Hi,

The engineer noticed the banging noise when he was replacing the diffuser a couple of months after we'd had it. It was straight forward and just needed the pipes securing properly. It's quiet again now. We had the circuit board replaced on our first one-didn't stop it from freezing the fridge though. Would never recommend Whirlpool. We did purchase a fridge thermometer to let us know when the temp was dropping. The digital one outside the appliance didn't change when it froze so you had no idea until you opened the fridge. The diffuser lasts a couple of months and then just goes. The life expectancy of a white goods appliance is 5years i think so this stinks!

Link to post
Share on other sites

best advice i can think of is photo copy all the engineer reports or all the notes you have from day one about the issues and phone/write to curry's / DSGI using the words Sale of goods act.

 

normally you would after such a long period need to get a independant report to prove that it is over freezing due to you striking the fridge damaging it. but providing proof of the ongoing issue with the exact same fault each time should be sufficient.

 

ensure you mention that you are seeking a remedy under 'Sale of Goods Act' otherwise you will definetly get no where.

 

the local stores dont have engineers, they are also not legally trained to deal with SOGA issues. plus they dont have the authority financially to deal with issues beyond 12 months. so i would suggest not involving the store staff as you will not get any results unless you use agressive language to force the staff to refund to shut you up infront of the other customers. or it can simply get you banned from the store.

 

again writing to the head office, customer complaints, customer services department or calling them will get you more action.

 

some retailers wait until the threat of small claims court is mentioned. but try contacting them with proof of on-going issues. tell them that you are no longer accepting another repair as under SOGA you can now request a replacement or recission (refund) because repairs have been tried and failed.

 

although it is many months on, by showing proof of on-going issues you should expect a high percentage back in the form of a refund. if this is the remedy you request

Link to post
Share on other sites

  • 3 weeks later...

Hey Simsan

 

I also get the knocking noise and my fridge also freezes food too. It seems we all have the same problem. I have read a post by an engineer on the net which claims that the whirlpool has a design fault in the cooling unit which causes it to ice up and make the polystyrene all soggy and then the fan stops working. Try defrosting I have heard that this works. The engineer replaced my fan unit but a month later it has gone again and the engineer can't come until after Christmas!

Link to post
Share on other sites

  • 3 months later...

It was interesting to find this thread on the fridge freezers because when I called Whirlpool to say my fridge was freezing they sounded very surprised - but obviously it is a common problem.

We just got it fixed in time under warranty but it has gone again less than two weeks later and is now out of warranty. I've told them I'm not paying for the repair because they failed to fix the fault. I will be awaiting their return to fix it with trepidation.

Link to post
Share on other sites

  • 5 months later...

Hi guys,

 

I have got exactly the same problem.... and guess what....

Whirlpool were shocked that it is doing this. Mine freezes things in the freezer for 3 days then defrosts them.

 

They sent an engineer out who opened the fridge door and said everything looks fine.... closed it and said there's nothing wrong.

 

At this point it was not frozen....

 

We are so frustrated because not only are we throwing our food away but my babys food too... which means when we wake up baby has no food!!! (of course we feed her an alternative..!!)

 

Any ideas of what the fault actually is???

 

Any help would be much appreciated!

 

Thank you

Link to post
Share on other sites

  • 10 months later...
  • 9 months later...

Bit late i know but...

 

What is considered reasonable time for fixing a fridge... it has only been a week but with the anticipation it will be at least another before it is fixed... to me this is unreasonable time as a fridge is something of a necessity?...

Link to post
Share on other sites

  • 2 months later...

Here is a difficult one,

 

i bought a fridge/freezer 2 years ago on the 14 aug 2008. it has stopped working, and i ould like sainsburys to fix it under the sale of good act 1979 as i paid over £800 for it and it is reasonable to expect it to last for more than 2 years.

 

however service was operated for sainsbury's by drl limited, i keep getting passed to either company to deal with this who shall i pursue this with?

 

and is it reasonable to expect a 800 quid fridge frezzer to last more than 2 years? under the sale of good act. It was a whirlpool fridge freezer side by side

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...