Thread: Pinknico v Future mortgages

I have sent Future Mortgages my first letter of complaint about 4 weeks ago recorded delivery. I was expecting a reply to say they had received it .Do I wait the 8 weeks before contacting them again?

Similar Threads:

• BobbyH v Future Mortgages
• future mortgages
• Future Mortgages
• Future mortgages/citi financial
• CitiGroup - Future Mortgages

Hi there.

Can you remember what timescale you gave them on the letter hun ?
Was it the 8 weeks ?

You can always send them a nudge letter if you want to, I did with some of mine, which moved things on a little quicker, that is up to you.

Good luck and I hope you hear very soon.

Di.
x

Yes it was the 8 weeks but I might give them a nudge to make sure they remember me, any advice on how to word it ?

Hi there.

Basically I would just write and state you sent a letter dated ??? about ???

You are aware they received this on ????

And that you expect to hear from them by ???

It's also up to you, you could always add, you expect to hear by the deadline to avoid taking further action on this matter. Like the Information Commissioners Office or FSA etc.

Maybe someone here may have a better idea for you in what to write, but it did no harm with mine.

Maybe give them another week then write to them, or you could even ring them.

Cheers
Di.
x

Originally Posted by di0430

Hi there.

Basically I would just write and state you sent a letter dated ??? about ???

You are aware they received this on ????

And that you expect to hear from them by ???

It's also up to you, you could always add, you expect to hear by the deadline to avoid taking further action on this matter. Like the Information Commissioners Office or FSA etc.

Maybe someone here may have a better idea for you in what to write, but it did no harm with mine.




Maybe give them another week then write to them, or you could even ring them.

Cheers
Di.
x

Thanks Di,

Hi hun......again....... lol.

Do you mind if I ask what the complaint is about ?

Is it regarding exit fees or mortgage insurance PPI ?

Sorry If I have missed this along the line.;-)

Cheers.
Di.
x

Originally Posted by di0430

Hi hun......again....... lol.

Do you mind if I ask what the complaint is about ?

Is it regarding exit fees or mortgage insurance PPI ?

Sorry If I have missed this along the line.;-)

Cheers.
Di.
x

I am going for mis selling single premium 5 year insurance and or rebate.Homeowners loan
May 2003
loan £17000
ppi £4420
total £21420
Monthly instalments £222.18 180 months apr.9.8% (!)


Settlement figure 16/03/2006
interest plus principle £35133

additional charge £20
interest refund £13659.84

settlement figure £21493.16

Can't see an insurance rebate but not that good with figures !

Hi hun.

Golly I'm not an expert when it comes to calculations....... lol, hopefully someone will come in and work this out for you.

Right I have just checked on the FSA register and here is some information about when they become regulated.
I assume these are the same company. There is also an email contact, it may also be worth you emailing them.
Maybe if you have any paperwork you could compare the reg number below here:

306086 - Future Mortgages Limited
Current status:AuthorisedEffectiv e Date:31/10/2004Tied Agent:Undertakes Insurance Mediation:YRegistered under Money Laundering Regulations:Address:Citig roup Centre
Canada Square
London
E14 5LB
Phone:
Fax:
Email:
Website:
44 020 8636 3926
44 020 8636 3926
Rekha.gomes@citi.com
www.future-mortgages.co.uk
Notices:Unable to hold client money.
Other information:

Hi hun

Just thought I would check on that website I added for you, it seems they are not doing business anymore but there is a tel number to ring for enquiries, maybe they have a 24 hr phone line, so personally I would give them a ring hun.
Here is what it states on the link of theirs:

Future Mortgages Website is now closed


Following the announcement on 19 May 2008 that Future Mortgages will not accept any new business from 16 June 2008 the Future Mortgages website has now been closed.
For all queries, please contact our helpdesk on 08457 388873

Hun

I searched this out on google search and here is a bit of a write up, but please check to make sure its the correct company with the details you have on your paperwork.;-)

Future Mortgages to close - 19 May 2008