Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

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BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


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  1. #1
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    Default Monument charges. Barclays **WON**

    I took out a Credit Card with Providian which then turned into Monument and someone told me they were actually Bardclays. Anyway, Cabot bought the debt and have no cca. In spite of the debt being sold on, someone said I can get charges back from Monument. I wrote them a letter to their P.O Box number and have not heard anything for weeks. Where should I write to?

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  2. #2
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    Default Re: Monument charges. Barclays.

    Hi, Overdone.

    I think it's either one or the other, No CCA, No enforceable debt.
    I believe claiming charges back would be looked on as false enrichmenticon.

    Maybe someone else will have a different opinion, that's just my honest one

    Regards.

    Scott.

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    Default Re: Monument charges. Barclays.

    Hi OD,

    If the lender has no Credit Agreement, the debt can't be legally enforced.

    If you are willing to honour the debt and repay it at a rate which your circumstances allow, you can send the lender an SARicon if you don't have the necessary a/c statements.

    Then identify all unlawful charges and have them refunded, with interesticon, to reduce the amount left owing.

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

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  4. #4
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    Default Re: Monument charges. Barclays.

    Quote Originally Posted by slick132 View Post
    Hi OD,

    If the lender has no Credit Agreement, the debt can't be legally enforced.

    If you are willing to honour the debt and repay it at a rate which your circumstances allow, you can send the lender an S.A.R - (Subject access requesticon) if you don't have the necessary a/c statements.

    Then identify all unlawful charges and have them refunded, with interesticon, to reduce the amount left owing.
    That was what I thought. There is you see, a possibility of them finding the original cca and I need to work out the best approach in this eventuality. If they reduced the balance, obviously that would help.


  5. #5
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    Default Re: Monument charges. Barclays.

    Quote Originally Posted by maroondevo52 View Post
    Hi, Overdone.

    I think it's either one or the other, No CCA, No enforceable debt.
    I believe claiming charges back would be looked on as false enrichmenticon.

    Maybe someone else will have a different opinion, that's just my honest one

    Regards.

    Scott.
    Interesting debate on this thread. Wilson v someone appears again. Half way down the page someone appears to have done this. Hmm?

    http://www.consumeractiongroup.co.uk...x-mbna-14.html


  6. #6
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    Default Re: Monument charges. Barclays.

    An interesting debate but the reality is:-

    1) You can reduce the debt by reclaiming charges.

    2) If there's no Credit Agreement, you can repay the debt at a rate that suits you.

    The lack of a Credit Agreement should not be seen as a means of evading debts. And then to try and reclaim related account charges is a step too far for me.

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

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    Default Re: Monument charges. Barclays.

    Anyway, I am intrigued by this Wilson v everybody, case history upon case history. How do I find the background on who This Wilson was and under what circumstances all this case law appears to have been made and quoted. We are all very indebted to this man Wilson. Would love to find out the fuller picture of this legal history. Any info anyone?


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    Default Re: Monument charges. Barclays.

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

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  9. #9
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    Default Re: Monument charges. Barclays.

    Quote Originally Posted by slick132 View Post
    It succeeded in making my head spin. Not for the beginner. I am still not sure if in the end Mrs Wilson kept her car.


  10. #10
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    Default Re: Monument charges. Barclays.

    Quote Originally Posted by overdone View Post
    It succeeded in making my head spin. Not for the beginner. I am still not sure if in the end Mrs Wilson kept her car.

    me neither

    Any advice I give is honest and in good faith.
    If in doubt, you should seek the opinion of a Qualified Professional.

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  11. #11
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    Default Re: Monument charges. Barclays.

    Quote Originally Posted by maroondevo52 View Post
    me neither
    You see the term "False enrichmenticon" may just be a perspective. Given the amount of hassle she went through, if she kept her car too, my perspective would be something along the lines of "Punative damages." The lending company were after all behaving very badly in the eyes of the law.


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    Default Re: Monument charges. Barclays.

    "Firstly, you should be aware that, as a basic fact of law, the existences of an improperly executed credit agreement DOES NOT void that agreement. The fact there never was a properly executed agreement, also DOES NOT void the agreement. Only the lack of an executed (that is signed) agreement at all would do that.

    This is the reason the court returned the car in the Wilson case; the agreement existed, and continues to exist, BUT it was not enforceable without the consent of Wilson. It’s interesting to note even Wilson did not attempt the recovery of monies paid under the agreement. We’re talking about one of the most famous rogue debtors… so, have you wondered why she didn’t do so, if it was a realistic possibility?"
    FOUND THIS IN A STICKY. The Court returned the car.



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    Default Re: Monument charges. Barclays.

    Strange Letter from Barclaycard. Assume it is about the Monument acc because I have not asked for a refund from Barclaysicon. Interesting though.

    30 September 2008

    Dear Overdone,

    Thank you for your recent letter, your details have been passed to me in order that I may respond in my capacity as a customer relationship manager.

    I am sorry you feel the charges you have incurred are unfair. We believe that our charges are both fair and transparent, and we make them clear in our terms and conditionsicon and on the reverse of every monthly statement.

    Putting the above to one side, as a gesture of goodwillicon and without any admission of liabilty, I am prepared to credit your bank account with the charges that you have incurred. This would amount to £450.00, please forward your bank details so I can process this refund for you.

    I very much hope that I have fully resolved your complaint but I am obliged to tell you that at this stage you do have the option to ask the financial Ombudsmanicon Service to review your complaint, if you so wish. Please find enclosed their leaflet which explains how you can refer to them.

    I am sorry for the delay in resolving your complaint and any inconvenience this has caused. If you would like to discuss this further, please call 0844 xxxx xxxx
    Yours sincerely,

    Customer Relationship Manager


  14. #14
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    Default Re: Monument charges. Barclays.

    Hi OD,

    Yep, Barclaysicon are replying re the Providian/Monument card.

    Does the refund offered cover all charges on the a/c or is a partial offer only.

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

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  15. #15
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    Default Re: Monument charges. Barclays.

    Hmmmmmm,

    I received a letter from B'card today asking for more time (I have already extended it once) I may hold off issuing the N1 tomorrow!

    Blackhorse Finance : Isssued court papers for £3400 and return of car, settled for £1000

    Lloyds TSB : SAR request taken all the way to Court, Damages awarded.

    Lloyds TSB PPI : FOS found in my favour, awaiting settlement figure.

    Capital ONE : Issued Court papers, refund of £635.38

    Barclaycard
    : Refund of charges £456.16

    VIRGIN MEDIA : Request of charges, LBA sent

    LLoyds TSB : Refund of charges sent

    Littlewoods/NDR/Moorcroft : You have no idea

  16. #16
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    Default Re: Monument charges. Barclays.

    It is a FULL refund. But why didn't they just send the cheque or is it normal practice to bank transfer refunds?


  17. #17
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    Default Re: Monument charges. Barclays.

    Crickey OD, don't knock it

    Just get straight back to them to confirm if you want a cheque (which may take longer) or a refund to a Barclaysicon or other a/c.

    Please don't forget a Site donationicon if you can - there's very little coming in with all the bank a/c cases on hold.



    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

    If I've been helpful, please click my scales.

  18. #18
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    Default Re: Monument charges. Barclays.

    HAS,

    File the N1 and you'll get the 8% s.69 interesticon on top !

    Sorry for the highjack, OverDone.

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

    If I've been helpful, please click my scales.

  19. #19
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    Default Re: Monument charges. Barclays.

    Quote Originally Posted by slick132 View Post
    Crickey OD, don't knock it

    Just get straight back to them to confirm if you want a cheque (which may take longer) or a refund to a Barclaysicon or other a/c.

    Please don't forget a Site donationicon if you can - there's very little coming in with all the bank a/c cases on hold.

    Just checked Barclays Account. Found £450.00 added. I have donated 5% of this to the site via paypalicon.

    If my post helped you feel better, click my scales.

  20. #20
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    Default Re: Monument charges. Barclays.

    Hi OD and Congratulations !!

    Thanks for the much-needed Site donationicon.

    Will change your title to WON and will move thread to BC (which we should have done at the beginning, oops !).

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

    If I've been helpful, please click my scales.


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