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The book is easy to understand and clearly explains the rights
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3 mobile - cancellation request invalid when upgrade option is accepted even though the upgrade is returned.
Hi Everyone,
I am very new to this forum. This is my first post.
3 mobile -
I gave 30 day notice in advance when the contract was about to end.
I got so many calls from 3 offering me many upgrade option. I refused almost all.
But got trapped in one offer in which he offered a skype phone for £8.
I told him that I have not even seen a skype phone. If I dont like the phone can I cancel the upgrade offer. He said I can do it in the cooling off period. I didnt like handset.So I sent it back. Then they asked me to give a fresh 30 days. I told that I had given already. Now 3 says that
cancellation request is invalid when upgrade option is accepted even though the upgrade is returned within the cooling off period.
If the guy told me this I would have not even accepted for the offer.
After so much harrassments I decided to go for a pac code which I got it.
Immediately I moved the port to another provider. It is only 4 days after my contract end date. Yesterday I received a bill with 2 months line rental. Saying that the Pac code is valid for 30 days. So I need to pay the line rental fully.
During this period I had been harrased to the maximum level. Though I have noted down the names of the people I am not sure whether that will help me in anyways.
I offer help and advice in good faith, based on my knowledge and experience. I am NOT a legal or financial expert. There are many CAG members and site team who are better qualified. Please do not make major decisions based on my advice alone.I do not give advice via P.M's. If anyone can correct my mistakes or improve on my advice, please do.
3 mobile - cancellation request invalid when upgrade option is accepted even though the upgrade is returned.
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