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a certain bank was SAR'd by myself,and all they sent me were statements,despite being asked for any internal communications between branch and HQ concerning the account
They have told me on the phone that I am not entitled to these,but I think they are prevaricating because these memos and comms may well contain damaging contents which would leave them in a tight spot (this is not a bank charges case)
am I entitled to get hold of everything from them with my name on it?
Re: what exactly am I entitled to receive from a SAR?
Hi LTWFB
I hardly ever saw anyone get what they were entitled to inc myself on several different accounts.
You may well need to go down the road of complaining to the Information Commissioner after the 40 day period. Banks do not have high regard and give as little away as possible.
Its obviously something specific you want- do you have anything from them that refers to it, which you could give to the commissioner?
Any advice given by me is based solely on my experience in claiming, my experience in CAG or my opinion. I have no legal background. I want to encourage others to reclaim what is theirs.
Got a DCA breaking OFT guidance. Complain to the OFT about the DCA. Help put an end to these practices-
Re: what exactly am I entitled to receive from a SAR?
I think it depends on what you think the bank have not given to you. I think you need to ask them for what you think they have and to ask them to confirm in writing when they destroyed the said details. If you still do not believe their story then go to the ICO with the relevant evidence to receive that information.
Re: what exactly am I entitled to receive from a SAR?
Hi Kenny
I had to go to the ICO to get them to comply at all!!I applied in MArch and got the statements last saturday,but the accompanying letter does not refer to the other data
I strongly suspect that if they send me what I want,I will have them by the you know whats.....
Re: what exactly am I entitled to receive from a SAR?
If your last point of contact was the Information Commissioner, deal with them, not the bank. They are the ones with the power to investigate.
Let them know what you think it is they have- as yourbank said. Supply any possible proof if possible. Can you demonstrate to them how the banks action have impacted on you? That may well help.
MacBoy had success in retrieving a lot of data from the Halifax- think he is still sifting through it.
I'll keep an eye out on this thread.
Any advice given by me is based solely on my experience in claiming, my experience in CAG or my opinion. I have no legal background. I want to encourage others to reclaim what is theirs.
Got a DCA breaking OFT guidance. Complain to the OFT about the DCA. Help put an end to these practices-
Re: what exactly am I entitled to receive from a SAR?
No probs, hope it works out well. Keep us posted re Info Comm.
Any advice given by me is based solely on my experience in claiming, my experience in CAG or my opinion. I have no legal background. I want to encourage others to reclaim what is theirs.
Got a DCA breaking OFT guidance. Complain to the OFT about the DCA. Help put an end to these practices-
Re: what exactly am I entitled to receive from a SAR?
well,that was quick!!!
got a letter back form ICO this morning telling me that they are writing to the bank concerned telling them to stump up the requested info pronto,and if they refuse to do so,they are to write and tell me so with reasons
ICO then says that in this eventuality,I may want to take the legal route against the bank,in which case I am to contact them for further advice!!
what exactly am I entitled to receive from a SAR?
'd by myself,and all they sent me were statements,despite being asked for any internal communications between branch and HQ concerning the account
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Originally Posted by kennythecelt
