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    • No I have not. I will probably do that
    • Based on ECP's previous, what will definitely happen is this. They will send more idiotic letters. After they will send a Letter of Claim, and it is essential that your brother replies at this point to this to show them he would be big trouble in court. Next it is highly likely (but not certain) that they will crawl back under their stone and that will be the end of the matter. The slight worry is that if they do do court it will seem a likely story to a judge that your brother has no connection to the ticket, when it was him who appealed and replied to the Letter of Claim.  Indeed I think it would seem the lot of you were playing games with ECP and with the court by getting unconnected people involved and then later deny they were involved. So be aware there is that slight risk. You talked about "a mess" in your first post, and you weren't wrong. Someone hires a car and gets a ticket.  There is an appeal.  Who appeals, the hirer?  No, the hirer's mate's son.  Obvious! There is an approach for help to a consumer website.  By the hirer?  No, by the hirer's mate's son's brother! This is so damn silly and totally avoidable. Anyway, it seems the decision has been made for your brother to carry the can so whatever consequences will ensue will ensue. 
    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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All inclusive "light"?


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I need your help urgently please.

I booked a weeks holiday in Cyprus on Sunday via the internet with UK travel. A week in a 5 star hotel all inclusive for £1200. They e-mailed me the travel docs yesterday and it says "all inclusive light" (I have never heard of this ) No mention was made of this by the advisor when I booked and paid in full on my debit card. I have since found out the holiday is via "youtravel" and they have done this before. The light option hardly includes anything.I rang the hotel this morning and was told I would have to pay another £100 on arrival. I have been duped big time and to say I am mad is an understatement. I have rang them several times today all to no avail. I am gutted as it is the first holiday I have had in years. I was completely mis-sold this holiday. I have looked the hotel up in some holiday brochures and it is no cheaper in them so it isnt as if I have had a bargain by doing it through some internet company. Where do I go from here?

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All Inclusive Rating

 

youtravel.com has divided its all-inclusive hotels into four different categories which are shown below. These are Light, Standard, Classic, and Premier. Each all-inclusive hotel will display a sign to show you at a glance into which category it comes you can then see very quickly whether or not it is the right type of package for you. However, it is still essential that you then read the detailed all-inclusive description for the hotel of your choice to ensure that it is entirely suitable and that it meets your personal requirements.

 

 

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ai_light.gif

LIGHT

The youtravel.com Light All Inclusive programme is the first of the all inclusive packages in our categorization. The Light all inclusive will include three meals per day with free drinks. These drinks include beer, wine, soft drinks and mineral water served during meals and at the bar.

 

 

 

 

 

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We booked it with UK travel, they then put it through youtravel which we didnt know about. There is no mention of light on the web page I chose it from. We were told it was all inclusive-no mention of light. The £100 extra is what the hotel manger told us we would have to pay on top to get the full all inclusive deal when we arrive.

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Write to the supplier stating what you were led to expect as "all inclusive" asking them to provide this.

 

If they do not provide it when you get there, pay the £100 to the hotel, then write again to the supplier on your return asking for a refund.

 

If no refund, then follow with a Letter Before Action and a Money Claim at the County Court.

British Shoe Corporation - won :) BT - won :) West Lancs Council - lost :-x 02 - won :) British Airways - still fighting :o STOP PRESS - RSPCA - daughter won with letters I wrote :)

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Thanks for that Meldrew 2. I will do as you suggest. As I write this I am still waiting a call back from the guy who sold it to me. This is the third day on the run he has said he will call to sort it and hasnt. I am sick to death of calling them and so angry for being taken for a fool.

 

I read all the details about it, all the Terms and Conditions etc and no mention of "light" ws ever made.

 

Do you think a call to Trading Standards will help or do you think they will give the advice as you have?

 

Thanks:evil::mad:

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Havinastella

 

There was no sign displayed at all regarding the different deals. I read all the T's and C's before booking. I trust no-one !I have a print out of what the web site advertises so I know what I paid for and what I was led to expect I would receive. I have been ripped off pure and simple.

Trading Standards helping now.

Thanks

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I never understand why people book holiday packages with companies they don't know that well on the net. Come into retail outlets and talk through everything, then you have someone to see if it goes wrong - net bookings have by far the highest level of complaints - what you see is not always what you get...!

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Yes I already worked that out for myself. Hindsight is a wonderful thing. You obviously work in the industry so advice as to what to do next would be great.

The latest is, they asked me to fax a copy of the web page. I sent it 4 times as they kept saying they hadnt received it. (more delaying tactics). They now promise me a call back on Weds to tell me what they propose to do. The guy who calls himself "Victor" (obviously not his real name if you get my drift) says they may pay for the upgrade as we have been misled. Im not holding my breath.

25 phone calls, 4 faxes,2 e-mails and Im still at square one. My other half is making herself ill with the worry.

 

NEVER AGAIN !!!

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