Thread: Natwest PPI

I have just started a claim against Natwest sent the first letter as per template claiming missold due to being self employed and a pre existing medical condition.
They have replied with a questionaire, is there anything to be careful about when filling it in?
They also ask about other complaints, well I found an agreement from 2003 used to pay off another loan. They gave me PPI again knowing that I had claimed on previous loan within 12 months of new policy, should I add this one.
Any help appreciated.

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whats bump?

Bumping up the list, as other members are adding all the time, so this way we will try to keep bumping it up in the forums until someone can advise you hun.;-)

I'm sure someone will come along soon to advise you the best they can through experience.

Good luck !

Di.
x

Not very good with scanning docs but here is the text i have got out.

Payment Protection Insurance Questionnaire

When assessing your case we will act impartially and take account of all of the available
information.
We will review the records completed by the staff member, together with any evidence that
you provide to assist our investigation.
The completion of this questionnaire is optional and you are under no obligation to complete
it. If there are any questions you do not wish to answer, or do not have the information,
please leave them blank.
Personal Details:
1) Please confirm your employment status when you applied for the policy, e.g. employed,
selfemployed, retired, etc cp··
2) Please confirm your total working hours per week when you applied for the policy.
3) Please provide details of any existing policies that you held, or if appropriate, details of
why you now feel that you had no requirement for the plan.
Your recollections:
4) Please confirm how you applied for the policy, e.g. through a Natwest or RBS branch
(please provide name of branch), over the phone or via the internet.
5) Please provide details of the loan I credit arrangement, e.g. personal loan, credit card,
mortgage, overdraft etc, that the policy was taken out to protect:
Type of credit arrangement: Name of provider I lender:
6) Please provide your recollections of the description of the policy that was given to you by the seller. If you believe that the plan differs to the description given, please explain how.
7) Did you provide the staff member with any details of any cover that was in place before proceeding with the application and what was the seller's response?
8) Did the sales person provide you with any brochures I literature regarding the policy and level of service that was being provided to you? If so please list the titles of these documents and, if possible, please provide copies.
Complaint Details:
9) If there are any further issues you would like this office to investigate, please detail them below.
10) Please provide any other information that you feel may be relevant to your claim.

Please remember that if you have any evidence or written material that substantiates your claims, please send it to this office and we will be pleased to review this for you.

I don't like the sound of that. It gives them too much information. I think I would decline to fill it out and wait and see what they send me from the SAR.

They may be genuine, but probably not!

Originally Posted by kamroo

Not very good with scanning docs but here is the text i have got out.

Payment Protection Insurance Questionnaire

When assessing your case we will act impartially and take account of all of the available
information.
We will review the records completed by the staff member, together with any evidence that
you provide to assist our investigation.
The completion of this questionnaire is optional and you are under no obligation to complete
it. If there are any questions you do not wish to answer, or do not have the information,
please leave them blank.
Personal Details:
1) Please confirm your employment status when you applied for the policy, e.g. employed,
selfemployed, retired, etc Self Employed
2) Please confirm your total working hours per week when you applied for the policy. Unable to calculate
3) Please provide details of any existing policies that you held, or if appropriate, details of
why you now feel that you had no requirement for the plan.
Your recollections: Policy exclusions not explained at the time of sale. Self employed and a pre existing medical condition (PS am also a war pensioner youngish though)
4) Please confirm how you applied for the policy, e.g. through a Natwest or RBS branch NatWest *******
(please provide name of branch), over the phone or via the internet.
5) Please provide details of the loan I credit arrangement, e.g. personal loan, credit card,
mortgage, overdraft etc, that the policy was taken out to protect:
Type of credit arrangement: Name of provider I lender:
6) Please provide your recollections of the description of the policy that was given to you by the seller. If you believe that the plan differs to the description given, please explain how. Told it was cover for loss of earnings
7) Did you provide the staff member with any details of any cover that was in place before proceeding with the application and what was the seller's response? This was a personal review of my account
8) Did the sales person provide you with any brochures I literature regarding the policy and level of service that was being provided to you? If so please list the titles of these documents and, if possible, please provide copies. NO
Complaint Details:
9) If there are any further issues you would like this office to investigate, please detail them below. Long winded but PPI sold within 12 months of a claim on a previous policy by the NatWest.
10) Please provide any other information that you feel may be relevant to your claim. Regarding this claim the advisor knew I was self employed and both claims the NatWest as insurers knew about my previous claim and as such should of brought to my attention pre existing conditions.

Please remember that if you have any evidence or written material that substantiates your claims, please send it to this office and we will be pleased to review this for you.

Going on hols 2moz so filled it in as above