SAR Question

**bonzo007** · 18th August 2008 11:21

When sending a SAR icon

would this cover information, notes etc of any telephone conversations between the credt card copany & myself?

If so would that mean to any department within that company?

The reason I ask is that when discussing a recent identity theft icon

upon myself with the credit card company's fraud investigation department they have miss-quoted me & on the strentgh of this alleged miss-quote are saying that I made the transactions so if I could get access to any notes or recordings of said conversation I could defend myself without a problem?

Similar Threads:

**deb4tlj** · 18th August 2008 12:31

When you request a SAR icon

they are supposed to send you everything connected with the account - statements, agreements (copies), emails, recordings of telephone conversations, everything.

**postggj** · 18th August 2008 12:35

hope this is not HBOS icon

in my SAR

, no telephone notes
they replied that the recordings get deleated after 30 days

if you believe that one

**Mr lex** · 18th August 2008 12:47

Hi Bonzo,

If you don't get all the info you need, be prepered to send one of these letters.

http://www.consumeractiongroup.co.uk...n-act-non.html

Add to your letter the parts of your request that are missing and remind them that the 40 days are still ticking.

Lex

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